• Preparing and reviewing non-merchandise payments to vendors/service providers• Preparing and reviewing the payroll for retail companies in UAE and Non-UAE locations• Preparing and verifying all travel advances for proper authorisation and that the calculations are as per the company policy• Ensuring timely reconciliation and settlement of travel advances given to the employees• Ensuring that relevant operating and financial information is prepared in detail and discussed with the supervisor for management reporting• Constantly monitoring and maintaining the book of accounts (G/L, sub ledger)• Scrutinising and preparing G/L schedules for line manager' s review• Ensuring that the inter company module transactions are processed accurately on a regular basis for all intercompany transactions• Preparing and reviewing the expense budget for the Retail Division Office and monitor the actual expenses on a monthly basis against the budgeted expense• Interacting with and providing an assistance to internal/external auditors to facilitate completion of audits• Providing a high level of internal customer service at all times to enable efficient operations of the business• Ensuring that all company procedures on safety and security are met to minimise losses for the company.

• Invoices and Renewals, and closing A/R• Receivables Management and Collections• Coordinate with Sales and Customer Services to address issues on service and payments, and handling the finance aspect in CRM• Participate in the implementation of the membership management module• Bank Reconciliations and Credit Card Payment Reconciliation• Managing PDCs• Issuing receipts and generating bank deposit slips• Assist managing internal and external Audits• Document Management-Service Agreements, Contracts, invoices, Credit Notes etc• Follow up on mandatory communities and reconcile• Compliance to all laid down processes and systems• Support ePay implementation• Assisting Finance Manager in preparing financial reports

• • Handling Admin Tasks• Managing Office• Booking of intercompany fund transfers • Booking of payments for both local and international suppliers• Booking of post-dated cheques deposit from customers• Booking of all cheque disbursements for the company• Preparing Bank Reconciliation Reports every month • Booking and Posting of Sales Invoices;• Processing of Local Payables;• Checking of cash expenses reports from messengers/drivers;• Booking and preparation of Petty Cash Expenses Report every week;• Collection of customs duty bills from International Logistics Dept. for processing of monthly payment to Department of Ports and Customs.• Import Export Documentation• Payroll• Perform day to day processing of Accounts Payable Transactions• Prepare and process TT, TR, IDBC• Book purchases and follow up the payments.• Respond to customer queries. • Send balance confirmation to the vendors as per their request.• Pass JVs.• Contact bank as and when required.• Maintain filing system for all financial documents.• Receive cash and/or cheques and issue receipts.• Raise sales invoices for Scrap Sales and maintain scrap sales log file.• Arrange to deposit cheques in to the bank and update cheques deposit Register.• Fax sales invoices to the customers and/or sales.• Perform other Audit Related duties as and when required.

• Conducting a general financial analysis of the finance reports obtained from various departments.• Making use of spreadsheets and different statistical software in order to analyze the facts of their report.• determining, planning and foreseeing the marketing activities• Reading financial statements of the organization and also taking into consideration, the sales, expenses and production cost, in order to advise for investments and forecast future earnings of the organization• Coordinating with the higher management officials of their own as well as other departments, in order to report the progress and changes if any.• handling audits and work for client information support services

Responsible for assisting the Branch Manager in providing supervision leadership and control of team members; conduct orientation and on the job training for new employees; maintain standards of customer service, products and services in the daily operations.Responsible for delivering a world class customer service that meet and exceed customer expectations, in order to create customer loyalty so that Emirates Bank becomes first choice of customers. Executed daily operations of handling - Account Opening / Closing - Savings -Current -Special & Investment Accounts, Cash Management / Money Transfer/ coordinating with various banks for matters such ATM Cards, Check- Books Requests, Draft Checks, Lost/Stolen Cards, Statement Requests, including managing the customer's queries and complaints related to Retail Banking Products of the Bank and to ensure efficient and profitable operation by resolving customer problems and complaints. Reported to the Branch Manager.Updated customer Ledger, posting of sundry (DR/CR) vouchers, foreign remittance, statement of accounts. Prepared weekend, month end and year end reports, analysis of customer portfolio.Consistently exceeded Service and Quality daily, monthly targets. Ensured that the service standards of Bank are met and maintained and no undesirable business is sourced.Provide truly professional customer service to achieve a high level of customer satisfaction and retention and overall financial performance.Safeguarded the Bank and the customers by detecting, preventing and reporting any fraudulent activity by following audit and money laundering deterrence guidelines.Implemented customer service management strategies/ service standards for Superior Service delivery.Prepared periodic reports for management.Ensure Service Level Agreements in the Customer Service Department are strictly followed for customer satisfaction.

 Issuing sim cards to customers Assisting in filling up of forms for new SIM issuance Fixing problems relating to activation of SIM Activation of VAS e.g. GPRS etc on customer’s request Generating tasks for dummy calling cards Generating tasks for any change in customer’s profile Maintaining daily log file Maintaining day end reports Dealing billing queries regarding post paid customers Official correspondence with call centre

(All Departments) Work ProfileWorked in all the departments of Branch