Manager Of Adr
Current• Serves as primary contact with parties, party representatives, arbitrators, and mediators on assigned alternative dispute resolution claims.• Maintains information in an online case management system (PRISM).• Facilitates and proactively participates in preliminary hearing conferences fostering and promoting the AAA brand of services.• Ensures ADR process is managed effectively, deadlines are met, neutrality is maintained during interactions with clients, roadblocks are identified and resolved.• Advises panelists on procedural hearing management, jurisdiction and related issues and assists in monitoring case management skills of panelists.• Ensures confidentiality of case information and case records.• Provides and solicits feedback to improve case administration practices, procedures and training opportunities.