Ashish Ambuj Email & Phone Number

Noida, Uttar Pradesh, India

Client Communication & Functional Discussions: Acted as the primary liaison between the onsite Business Analyst/Business Users and the development team, ensuring clear and effective communication.Scrum Practices Adoption: Successfully facilitated the adoption of Scrum practices within the team and organization, enhancing productivity and collaboration.Status Updates & Meetings: Prepared comprehensive status updates and led weekly status meetings with the steering committee, providing clear insights into project progress and challenges.Project Improvements & Change Management: Planned and implemented project improvements and change management strategies, driving continuous improvement and adaptability.Tracker Maintenance: Maintained detailed trackers to ensure timely project execution and adherence to deadlines.SQL Queries & Data Extraction: Wrote basic SQL queries to extract data from client databases, supporting data-driven decision-making.Data Flow Management: Managed data flow between source and application through data modeling and scripting, ensuring seamless data integration.Architecture Design: Designed 2-tier and 3-tier architectures based on performance requirements, optimizing system efficiency and scalability.

Delhi, India

Client Communications & Functional Discussions: Managed client communications and functional discussions with onsite Business Analysts.Sales & Marketing Collaboration: Worked with the sales and marketing team to drive sales initiatives forward.Team Mentorship: Mentored team members to achieve goals and KPI targets.ERP Implementation & Support: Ensured complete ERP implementation at client locations and provided post-implementation support.Stakeholder Meetings: Conducted initiation meetings with all stakeholders before application implementation.Training & Documentation: Provided training to stakeholders based on procured modules and completed sign-off documentation post-project completion.

New Delhi Area, India

Team & Client Management: Led the implementation and support teams, managing 14 team members and over 100 clients.Status Delivery & Proof of Concept: Ensured weekly status delivery to clients and shared proof of concept post-implementation.System Implementation: Oversaw the implementation of new systems, including data migration and planning, while adhering to deadlines.Technical Compatibility & User Satisfaction: Collaborated with team members, developers, and end-users to ensure technical compatibility and user satisfaction.Project Supervision: Supervised, tracked, and reported project status to management as part of project planning.Independent & Offshore Project Management: Solely handled multiple projects, including those involving independent consultants and offshore teams.ERP Debugging & Troubleshooting: Guided and assisted customers in debugging and troubleshooting ERP systems (ASP.NET and MVC based).Performance Improvement Strategies: Discussed strategies with management to improve team performance through mentoring, motivating, and helping members achieve goalsBug Reporting: Prepared test reports and submitted bug findings to the CRM (CampusCare) defect tracking system.Issue Resolution: Researched, diagnosed, and identified solutions to resolve system issues, probing customers to quickly understand the root of problems.End-User Training: Provided training to end-users on different modules involved in the process.Client Retention: Retained multiple clients by delivering solutions to their requests within company cost constraints.Client Demos: Conducted demos to educate clients on new modules and features, generating revenue for the organization. Project completion within the required time frame and according to contract specifications.

Gurugram, Haryana, India

Providing software technical support to the registered customer.Providing a complete diagnosing report of the computer to the customer as per their needs.Providing Online technical support related to computer operating systems. Internet, Wi-fi device, Printer, Fax, Router, Modem, and other devices.Taking escalation calls of team members and managing team in absence of team leader and manager.Providing technical assistance & solutions to the team members to tackle the customer's issues.

Noida, Uttar Pradesh, India

Switching IOS Configuration & Troubleshooting: Configured and troubleshooted switching IOS features to ensure optimal network performance and reliability.RMA Authorization: Authorized Return Merchandise Authorization (RMA) requests for router switches from customers and field engineers, ensuring timely and efficient resolution of hardware issues.Collaboration with OEM TAC Teams: Worked closely with multiple OEM Technical Assistance Center (TAC) teams, including CISCO and HP, to address and resolve critical network issues.License Management: Managed licenses on Cisco devices, ensuring compliance and proper functionality.Proof of Concept (POC) Execution: Executed Proof of Concept (POC) projects with team members to validate solutions and demonstrate their effectiveness.Lab Simulations: Individually and collaboratively stimulated customer scenarios in the lab to diagnose and fix major issues, providing hands-on support and guidance to team members.

Gurugram, Haryana, India

Technical Support & Troubleshooting: Expertise in diagnosing and resolving issues related to IPTV, WiFi, LAN, and billing.Customer Service: Strong ability to communicate effectively with users, providing clear and concise technical assistance.Collaboration: Experience working closely with L2 teams to improve monitoring and resolution processes.Problem-Solving: Proficient in identifying root causes of technical issues and implementing effective solutions.Documentation: Skilled in maintaining detailed records of technical issues and user interactions.Network Configuration: Knowledgeable in configuring and troubleshooting network setups.Billing Systems: Familiarity with billing processes and resolving related issues.

Noida, Uttar Pradesh, India

Technical Support & Troubleshooting: Expertise in diagnosing and resolving issues related to IPTV, Wi-Fi, LAN, and billing.Customer Service: Strong ability to communicate effectively with users, providing clear and concise technical assistance.Collaboration: Experience working closely with Resolver teams to improve monitoring and resolution processes.Problem-Solving: Proficient in identifying root causes of technical issues and implementing effective solutions.Documentation: Skilled in maintaining detailed records of technical issues and user interactions.Network Configuration: Knowledgeable in configuring and troubleshooting network setups.Billing Systems: Familiarity with billing processes and resolving related issues.

Master Of Business Administration - Mba, It And Marketing, A

B.Tech, Electronics And Communication, A

Senior Secondary, Science, A