Alvaro Mateos Calvo Email and Phone Number
"Whatever the mind of man can conceive and believe, it can achieve", Napoleon Hill Professional and self-motivated, I got a great experience at National Pen in different areas as Customer Service, Sales and Leading Teams such Web Inbound, Upselling and APAC CS. Great achievements as: - Best Transactional Agent within the Spanish Team in 2016 - Best CRM agent within the Spanish Team and Best KPI performance in the company in 2018 - Achieve a 12% growth for Web Inbound and Upselling teams between Q4 '19 and Q1 '20. I consider myself a people person, that loves helping others giving always the best solutions. The way I connect with others (Customers and Team mates) is to make them comfortable and make them wish to work with me instead of chase them. Good communication is the best tool to improve relationships and listening them is what they need to really feel I am looking after them, as I always. I always try to improve myself personally and professionally by learning from others with an open mind. Last year (2020) I finished ECDL Version 6 so I skilled up with Excel, Word, PowerPoint, Access and Security. On 2019 I decided I should learn more about management and how to work with people in different areas of any company so I enrolled and finished with Honors Supervisory Management -Level 6- In conclusion if you are looking for someone who accomplish your goals (my goals) and have all your customer happy for a long term, I can help you with that. You won't regret to have a confident and positive team player like me within your organization. Would love to hear from you, I would never miss a good chat!!!
Paypal
View- Website:
- paypal.com
- Employees:
- 30222
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Business Development RepresentativePaypal Feb 2022 - PresentDublin, County Dublin, IrelandContact prospective merchants across phone, email, in-person events and social platforms to generate and uncover new opportunitiesPerform initial needs assessment of prospect while identifying existing pain points to determine how PayPal’s platform could address those needsMaintain accurate and updated records for all activities in Salesforce.comResearch and stay up to date on current market trends, opportunities and competitionConduct research to expand contact… Show more Contact prospective merchants across phone, email, in-person events and social platforms to generate and uncover new opportunitiesPerform initial needs assessment of prospect while identifying existing pain points to determine how PayPal’s platform could address those needsMaintain accurate and updated records for all activities in Salesforce.comResearch and stay up to date on current market trends, opportunities and competitionConduct research to expand contact lists within targeted accounts using tools like Zoominfo, Sales Navigator and other methods. Show less
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Inside Sales Account ManagerNational Pen Apr 2021 - Jul 2021Dundalk, County Louth, Ireland• Outbound - Inbound calls with a daily set target of 60-100 calls• Manage a portfolio of accounts (over 1200) to achieve long-term success. • Acquiring new customer for a long relationship. • Developing positive relationships and handling customers' needs• Meeting and achieving KPIs, exceeding targets and expectations by remaining motivated. -
Apac Cs SupervisorNational Pen Jan 2021 - Apr 2021Dundalk• Leading, coaching, monitoring and motivating the CS team towards KPI’s and business targets• Problem solving management, to be able to conduct weekly team meetings also promote an enthusiastic and competitive atmosphere within the team and increasing results (involved in the strategic development of the company goals).• Responsability to run agent commission - reports to ensure correct TAT of orders, interviewer new applicants and communicate with other departments: Logo, production… Show more • Leading, coaching, monitoring and motivating the CS team towards KPI’s and business targets• Problem solving management, to be able to conduct weekly team meetings also promote an enthusiastic and competitive atmosphere within the team and increasing results (involved in the strategic development of the company goals).• Responsability to run agent commission - reports to ensure correct TAT of orders, interviewer new applicants and communicate with other departments: Logo, production, collections and management.• Reporting direclty to management with daily meetings to ensure short term and long term targets. Show less
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Sales Team LeadNational Pen Jul 2019 - Dec 2020Dundalk, Louth, Ireland• Leading 35 agents from different markets as DE, SE, IE/UK, ES, NL, FR & IT.• Working closely with management and other team leaders to improve KPI’s and individual performances following up with the actions required in each individual case.• Communicating with multiple departments as Logo, Production, Collection, CS, Web and more.• Working with agents to ensure high quality orders and providing directly mentoring and coaching to improve sales techniques and quality… Show more • Leading 35 agents from different markets as DE, SE, IE/UK, ES, NL, FR & IT.• Working closely with management and other team leaders to improve KPI’s and individual performances following up with the actions required in each individual case.• Communicating with multiple departments as Logo, Production, Collection, CS, Web and more.• Working with agents to ensure high quality orders and providing directly mentoring and coaching to improve sales techniques and quality calls.• Coaching teammates twice a week to achieve and exceed KPI’s• Assisting in recruiting and on-boarding new hires. Interviews face2face and by Skype.• Working as Inside Sales Account Manager from April ’20 to June ’20 requested by the company to increase sales to achieve KPI’s. Show less
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Inside Sales Account ManagerNational Pen Jul 2017 - Jul 2019Dundalk, Louth, Ireland• Outbound - Inbound calls with a daily set target of 60-100 calls.• Manage a portfolio of accounts (over 1200) to achieve long-term success.• Acquiring new customer for a long relationship. • Developing positive relationships and handling customers' needs.• Meeting and achieving KPIs, exceeding targets and expectations by remaining motivated. • Bestseller busy season 2018 in the Spanish Team and second best KPI´s within the company.
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Customer Service AgentNational Pen Aug 2014 - Jul 2017Dundalk, Co. Louth, Ireland• Dealing with complaints and providing information on the products and services.• Working with different departments such a collections or Up-selling to cover the company needs. • Provided information by phone and email, placing orders and receiving over 80 calls per day resolving inquiries and questions quickly and in a helpful manner.• Internship as Transactional Sales Agent from Aug ’16 to Dec ’16 with a result of being top performer within the Spanish Team exceeding KPI’s.
Alvaro Mateos Calvo Skills
Alvaro Mateos Calvo Education Details
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Cryptocurrency -
O’Fiaich CollegeSupervisory Management
Frequently Asked Questions about Alvaro Mateos Calvo
What company does Alvaro Mateos Calvo work for?
Alvaro Mateos Calvo works for Paypal
What is Alvaro Mateos Calvo's role at the current company?
Alvaro Mateos Calvo's current role is Business Development Representative.
What schools did Alvaro Mateos Calvo attend?
Alvaro Mateos Calvo attended Evolve Academy, O’fiaich College.
What are some of Alvaro Mateos Calvo's interests?
Alvaro Mateos Calvo has interest in Football, Travelling, Snowboarding, Soccer, Art, New Technologies, Swimming, Movies.
What skills is Alvaro Mateos Calvo known for?
Alvaro Mateos Calvo has skills like Communication Skills, Presentations Skills, Networking Skills, Customer Service, People Skills, Trabajo En Equipo, Actitud Positiva, Taking Resposibility, English, Spanish, Typing, Telemarketing.
Who are Alvaro Mateos Calvo's colleagues?
Alvaro Mateos Calvo's colleagues are Andaleeb Shadan, Patrice Gardner, Carolina Boschiero, Calvin Eng, Anusha Pradeep, Raghavareddy Marella, Naman Upadhyaya.
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Alvaro Mateos Calvo
Spain
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