Annamaria Calabretta Email & Phone Number

Toronto, Ontario, Canada

Saint-Laurent, Qc

 Placement of orders, refunds, and exchanges Managed incoming coming calls Opened and maintained customer accounts by recording account information Resolved product or service problems by clarifying the customer’s complaint Built sustainable relationships of trust through open and interactive communication Contributed to team effort by accomplishing related results as needed

Saint-Laurent, Qc

 Performed move-ins/move-outs of commercial properties, and prepared all documentation Maintained open lines of communication between tenants and various departments Answered incoming calls and in-person inquiries from tenants and colleagues Scheduled appointments for the coordination team, and followed up on action items Performed data entry, scanning, filing and other clerical tasks Managed information/data using Excel

Kirkland, Qc

 Conducted pre-screening phone interviews both in French and English  Assisted candidates in filling out background check form and medical questionnaire Performed clerical functions and special projects as assigned

Ottawa, On

 Networked and created alliances with stakeholders/health partners and encouraged relationships with medical/non-medical professionals, consumer groups and collaborated with departmental officers, provincial/territorial government officials on the analysis of issues and made recommendations Analyzed and assessed federal and provincial health policies to participate in the establishment of parameters for continuing or new projects and initiatives Managed and coordinated the work of contractors involved in studies, defining objectives and parameters, preparing reports on results and recommending options for management Scheduled meetings; prepared agendas and workshop materials/reports; took minutes at department meetings, and followed up on action items Provided file and literature searches for colleagues and working committees Prepared ministerial correspondence and summarized reports

Ottawa, On

 Provided file searches on residential schools for colleagues and working teams Represented the Department at the Royal Commission on Aboriginal Peoples (RCAP) hearings and briefed intra-departmental committee hearings Prepared ministerial correspondence, briefing notes and minut

Diploma Of Administrative Professional

Master’S Degree, Public Policy & Public Administration