Andy Mccarthy

Andy Mccarthy Email and Phone Number

Senior Customer Success Manager @ Veruna
New York, NY, US
Andy Mccarthy's Location
New York City Metropolitan Area, United States, United States
Andy Mccarthy's Contact Details

Andy Mccarthy personal email

n/a

Andy Mccarthy phone numbers

About Andy Mccarthy

Proven SaaS professional with experience in all facets of consultative selling and account management. Top producer with a proven track record of meeting goals and exceeding quota. B.A. from the University of North Carolina at Chapel Hill.Areas of expertise include: Account Management, Relationship Building, Customer Onboarding, Customer Renewals, Contract Negotiations, Consultative Sales, Strategic Planning, Cross-Functional Collaboration, Salesforce.com.

Andy Mccarthy's Current Company Details
Veruna

Veruna

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Senior Customer Success Manager
New York, NY, US
Website:
pendo.io
Employees:
201
Andy Mccarthy Work Experience Details
  • Veruna
    Senior Customer Success Manager
    Veruna
    New York, Ny, Us
    View
  • Pendo.Io
    Account Manager
    Pendo.Io Aug 2024 - Present
    Raleigh, North Carolina, Us
    View
  • Zendesk
    Renewals Manager
    Zendesk Mar 2022 - Jul 2024
    San Francisco, California, Us
    • Managed a portfolio of 400 Commercial accounts totaling $25M ARR. Key clients include Betterment, Talkspace, Gemini, Open Society Foundations, Optimizely.• Led contract negotiation from quote through PO; Achieved 102% Retention Rate in 2023 despite first price increase in 5 years.• Partnered with Customer Success, Finance, and Sales teams to identify customer growth opportunities and product enhancements to support current and future service needs.• Engaged senior leadership and cross-functional stakeholders across Zendesk to gain buy-in on sales and pricing strategies for at-risk customers, mitigating churn and contraction.FY23: 102% Net Retention RateFY22: 235% Quota Attainment
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  • Marigold
    Customer Success Manager
    Marigold Jul 2020 - Aug 2021
    Nashville, Tennessee, Us
    • Responsible for driving product adoption and expansion for the Vuture product line.FY21 Q1: 119% Quota AttainmentFY21 Q2: 178% Quota AttainmentFY21 Q3: 179% Quota AttainmentFY21 Q4: 177% Quota Attainment
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  • Pendo.Io
    Mid-Market Customer Success Manager
    Pendo.Io Aug 2018 - Oct 2019
    Raleigh, North Carolina, Us
    • Employee #80 at Pendo, ranked #73 on Inc 5000’s most successful companies of 2019. 7th Customer Success hire helping to scale team to 28 team members.• Managed a portfolio of 56 Mid-Market accounts totaling $1.9M ARR. Key clients include Campaign Monitor, Namely, The Predictive Index, Terminus, ClassPass.• Responsible for the entire customer lifecycle including initial onboarding, product adoption, renewal / expansion agreements.FY19 Q1: 105% Net Renewal Rate & 100% Logo RetentionFY19 Q2: 96% Net Renewal Rate
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  • Pendo.Io
    Corporate Customer Success Manager
    Pendo.Io Oct 2017 - Aug 2018
    Raleigh, North Carolina, Us
    • Managed a portfolio of 120 Corporate accounts totaling $1.6M ARR. Key clients include Paycor, Ceros, Insightsquared, JazzHR, Teachable.• Provided strategic direction for customers through high-value touchpoints such as Executive Business Reviews, Success Plans, and customer on-sites.FY18 Q1: 99% Net Renewal RateFY18 Q2: 120% Net Renewal RateFY18 Q3: 108% Net Renewal Rate & 100% Logo RetentionFY18 Q4: 94% Net Renewal Rate
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  • Pendo.Io
    Business Development Representative
    Pendo.Io Jan 2017 - Oct 2017
    Raleigh, North Carolina, Us
    • Generated outbound sales opportunities via email campaigns, social media outreach, cold calling, and networking events.
    View
  • Windsor Circle, Inc.
    Sales Development Representative
    Windsor Circle, Inc. Jan 2016 - Jan 2017
    Durham, Nc, Us
    • Educated E-Commerce Decision Makers on Windsor Circle’s predictive lifecycle and retention marketing software.
    View

Andy Mccarthy Skills

Microsoft Excel Powerpoint Microsoft Word Customer Service Social Media Sales Presentations Account Management Event Marketing Strategy Microsoft Office Teamwork Public Speaking Sales Marketing Advertising Leadership Sales Process

Andy Mccarthy Education Details

  • University Of North Carolina At Chapel Hill
    University Of North Carolina At Chapel Hill
    English & Comparative Literature

Frequently Asked Questions about Andy Mccarthy

What company does Andy Mccarthy work for?

Andy Mccarthy works for Veruna

What is Andy Mccarthy's role at the current company?

Andy Mccarthy's current role is Senior Customer Success Manager.

What is Andy Mccarthy's email address?

Andy Mccarthy's email address is an****@****unc.edu

What is Andy Mccarthy's direct phone number?

Andy Mccarthy's direct phone number is +190826*****

What schools did Andy Mccarthy attend?

Andy Mccarthy attended University Of North Carolina At Chapel Hill.

What skills is Andy Mccarthy known for?

Andy Mccarthy has skills like Microsoft Excel, Powerpoint, Microsoft Word, Customer Service, Social Media, Sales Presentations, Account Management, Event Marketing Strategy, Microsoft Office, Teamwork, Public Speaking, Sales.

Who are Andy Mccarthy's colleagues?

Andy Mccarthy's colleagues are Jennifer Kirts, Anthony Yoo, Kenrica Sands, Sean Durham, Samantha Kotey, Nick Garner, Sara Estes.

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