Use ArdentSky compliance suite to maintain vast AGS product data. Work across Product Management, Sales, manufacturing and technical support teams to ensure product deliverables are met. Participate in NPI initiatives for new product launch. Ensure products meet tribal and state requirements for game play. Use the GLIAccess portal to track certification process. Familiarity with Class 2 and Class 3 gaming environments Track product placements against product… Show more Use ArdentSky compliance suite to maintain vast AGS product data. Work across Product Management, Sales, manufacturing and technical support teams to ensure product deliverables are met. Participate in NPI initiatives for new product launch. Ensure products meet tribal and state requirements for game play. Use the GLIAccess portal to track certification process. Familiarity with Class 2 and Class 3 gaming environments Track product placements against product approvals for Executive Managment. Verify software using SHA1 signature method Show less

Responsible for coordinating installs on a national level. Improve business processes and procedures working with multiple departments. Follow strict guidelines as they apply to casinos network infrastructure to improve reporting procedures.

Maintain Licensing agreements with Microsoft, Unity, Adobe and other Software Development related products Responsible for building out new equipment for new office in Sydney,Australia. Adhere to Australian shipping methods and guidelines and perform remote software installations. Troubleshoot Cisco related issues at a corporate level. Maintain render farm with running Enfuzion3D.Perform upgrades on VMs through Vsphere client. Provide Desktop and Network support locally and… Show more Maintain Licensing agreements with Microsoft, Unity, Adobe and other Software Development related products Responsible for building out new equipment for new office in Sydney,Australia. Adhere to Australian shipping methods and guidelines and perform remote software installations. Troubleshoot Cisco related issues at a corporate level. Maintain render farm with running Enfuzion3D.Perform upgrades on VMs through Vsphere client. Provide Desktop and Network support locally and globally to R&D departmentConfigure desktop environments using SCCM and Active directory Manage AT&T mobile phones through our Mobile Iron MDM platformManaged build out from procuring to configuring new equipment for new studio in Sydney Australia. Show less

• Liaison between sales team and clients by troubleshooting, and training recruiters and providing user guides on utilizing Careerbuilder.com, and any additional products; i.e. job postings, Resume Database Boolean searches, Supply and Demand Portal, and other products, increasing clients’ EOI.• Analyze and create Excel spreadsheets providing job performance details, how often the company has used a recruiting product, as well as recommend products that would help companies with… Show more • Liaison between sales team and clients by troubleshooting, and training recruiters and providing user guides on utilizing Careerbuilder.com, and any additional products; i.e. job postings, Resume Database Boolean searches, Supply and Demand Portal, and other products, increasing clients’ EOI.• Analyze and create Excel spreadsheets providing job performance details, how often the company has used a recruiting product, as well as recommend products that would help companies with recruiting.• Use SalesForce to document accounts and respond to issues by answering over 153% cases/inquiries each month.• Prevent company-wide spams by verifying headers of suspicious emails, and work with Trusted Site and Security to remove fraudulent emails from the system.• Communicate with empathy and appropriate sense of urgency; handle incoming Account Receivable payments, E-Commerce purchases, and security or fraud-related incidents; work with partner teams to create transparency to provide the best customer experience possible; maintain departmental standards for quality and satisfaction metrics to achieve quarterly goals; and networking and building relationships with colleagues, managers, and senior executives. Show less

• Successfully lead and coordinated E-cycle Management Project. Disposing of over 700 decommissioned machines and peripheral devices.• Provide VIP End User Computing Support for Executive Committee (CEO, CFO, CIO, EVP) and their executive assistance in the AXIS New York Office. • Maintained SharePoint Knowledge base to include the most up to date technical “how to” guides.• Successfully coordinated with Phone support staff to implement inter-office video conferencing equipment to 18… Show more • Successfully lead and coordinated E-cycle Management Project. Disposing of over 700 decommissioned machines and peripheral devices.• Provide VIP End User Computing Support for Executive Committee (CEO, CFO, CIO, EVP) and their executive assistance in the AXIS New York Office. • Maintained SharePoint Knowledge base to include the most up to date technical “how to” guides.• Successfully coordinated with Phone support staff to implement inter-office video conferencing equipment to 18 underwriters in the Alpharetta office.• Wrote detailed compare and contrast documents discussing the various differences between using iOS and RIM devices to deploy across the organization.• Learned how to pull information from Active Directory using CSVD tool and Exchange Management console using PowerShell.• Wrote detailed documentation for ITO leads to distribute to ITO Service Desk employees. • Successfully lead Network team to reconfigure Cisco switch for align with new office build-out protocols. Show less

Support Windows and MAC environments school wide. Assist in testing WAP for new structures on campus. Provided support for student, faculty, and staff totaling over 15,000 users. Install and support Pearson products on student and classroom machines. Assisted in implementing new asset management system utilizing Excel 2010. Utilize active directory for password resets and users organizational moves.