Alice Mcelroy Email & Phone Number

Miami, Florida, US

Promoted to take on additional accountability for IT Asset Management, Configuration Database Management (CMDB), Database Administration, and Middleware Engineering comprised of onshore and offshore resources. Responsible for $XX.XMM in contracts and services and $X.XMM in G&A. Provide the vision, thought leadership, governance, and continuous improvement.

Miami, Florida, US

* continued from above *Telemetry & Reporting/Full Stack Observability▬▬▬▬▬▬▬▬▬▬✔Championed the development and implementation of a proactive versus reactive monitoring strategy articulating the organization’s Vision, Mission, and Strategy for monitoring and logging across 950+ ship and shore applications and infrastructure. Increased IT operational.

Miami, Florida, US

Accountable for leading the Global IT Service Management, fully accountable for designing, delivering, managing, and improving the IT services the organization provided to end-users, as well as aligning processes and services with business objectives to support company growth. This included incident, problem, change, knowledge and work request services..

Miami, Florida, US

* continued from above *IT Service Management▬▬▬▬▬▬▬▬▬▬✔Created standard processes across the enterprise and implemented PagerDuty for modern incident response improving organization Mean Time to Resolution for critical incidents by XX% over a three-year period. Organization wide initial incident notification is

Miami, Florida, US

Promoted to spearhead the startup of ecommerce Scrum teams to attain a faster move-to market with new website releases. Defined technology solutions for complex e-commerce initiatives focusing on marketing technology. Provided leadership, mentoring and development for a staff of product engineers. Reported to the AVP of eCommerce.Marketing Technology.

Miami, Florida, US

* continued from above *Digital Transformation & E-Commerce Operations▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔Established digital operations management standard processes including event intelligence and response orchestration. ✔Ensured all elements of the 30+ person website Agile product development teams were properly managed such as staffing, hiring, business.

Miami, Florida, US

Responsible for building ecommerce teams and oversee the design, updates and upgrades to company websites. Managed internal and external creative and development teams to produce innovative digital marketing initiatives on-time and within budget. Scope of responsibilities spanned the entire project lifecycle from technology selection and approach, scoping.

Miami, Florida, US

Hand selected to lead teams to stand up the Celebrity website, as well as facilitate the company’s first transition from Waterfall to Agile.✔Collaborated with business stakeholders to identify the overall functional strategy, product roadmaps, solution architectures, and emerging technologies. ✔Involved in the entire project lifecycle, from working with.

Miami, Florida, US

Served as program manager for responsible for delivering large web projects including supervision of multiple project managers and working with external vendors. Duties included budget, risk, issue, and action management. Communication responsibilities included steering committee, executive sponsor, and weekly status updates.✔Delivered large web projects.

Served as project manager for Royal Caribbean web projects, responsible for delivering large engagements including working with external vendors. Duties included budget, risk, issue, and action management. Notable Clients▬▬▬▬▬▬▬✔Royal Caribbean International: Web Project Manager and member of PMO on RoyalCarribean.com website redesign. ✔eDiets: Web Project.

Dublin, CA, US

Managed the software implementation process working closely with the Engagement Manager and Managing Director to ensure customer satisfaction and add on sales. Maintained full responsibility for managing solutions delivery and customer expectations.✔Played a key role in leading business development efforts and driving revenue growth while supporting sales.

Directed all aspects of the project lifecycle including reviewing deliverables, establishing project scope, managing teams, administering project budgets, and ensuring achievement of objectives. ✔Project Manager and Steering Committee Member accountable for project direction and strategy. Conducted full life cycle implementation of Oracle 11.5.10 for.

Charlotte, North Carolina, US

Directed project delivery for Oracle implementations and upgrades for a client within the banking industry. ✔Served as the Oracle Enterprise Planning and Budgeting implementation consultant. ✔Oracle Project Manager for implementations including Oracle 11.0.3 to 11.5.10 upgrade, Oracle Enterprise Planning and Budgeting, Oracle Requisition to Payment, Oracle.

Directed client project delivery and implementation for strategic services and consulting. ✔Served as a project manager and strategic consultant in completing strategy execution management processes, employing balance scorecard and in-phase performance management software at Florida International University. ✔Gained specialized expertise in TIBCO.

Austin, Texas, US

As an ESM/SDM duties included identifying techniques and strategies for forging and maintaining strong executive-level client relationships on assigned customer accounts. Primary goal of position was to maintain and nurture productive relationships at the senior/executive level to grow business, increase customer satisfaction, and maximize profitability..

Austin, Texas, US

Developed and headed the operational and financial performance of a nationwide 24/7 call center for software products customized to Oracle’s vertical industries, including consumer packaged goods (CPG), retail, process manufacturing, MRO, clinical, and financial services. Managed a $5MM annual budget. Recruited and hired a team of 80-100 technical.