Aidan Mcquilton Email & Phone Number

Victoria, Australia

Managing client relationships and maintaining regular communication with clients.Overseeing and managing the day-to-day operations of the team.Ensuring that services are delivered to clients in accordance with Compusult standards.Developing and implementing operational policies, procedures, and standards.Leading, training, and managing a team of technical and non-technical staff.Planning and allocating resources effectively to meet business objectives.Ensuring compliance with regulatory requirements and industry standards.Collaborating with sales, marketing, and other teams to drive business growth and revenue.Managing relationships with vendors and suppliers to ensure the timely delivery of products and services.Continuously improving operational processes and procedures to enhance customer satisfaction, reduce costs, and increase efficiency.

Victoria, Australia

Managing client relationships and maintaining regular communication with clients.Developing and executing account plans for each client.Identifying new business opportunities and expanding existing accounts.Providing technical support and product information to clients.Conducting market research to identify trends and potential clients.Collaborating with internal teams, including sales, marketing, and technical teams, to ensure client needs are met.Managing and forecasting account budgets and revenue streams.Managing client complaints and providing timely solutions.Reporting regularly to senior management on account progress and results.

Victoria, Australia

Pre-sales client engagement.Disaster recovery processes and business continuity testing.Solution design, documentation and presentation.Project & Infrastructure implementations.Cloud services implementation (Office 365, Hosted networks).PBXaS infrastructure implementation.User acceptance testing.

Victoria, Australia

Bendigo, Australia

Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Support services for virtualisation technologies: VMware and Microsoft Hyper V.Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.Administer hosted and cloud solutions for customers using technologies that meet their requirements.Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.Document maintenance for all computer systems and network infrastructure.Implement and support disaster recovery solutions.Remote access solution implementation and support: VPN, Terminal Services.System documentation to include system reviews and recommendations.Administration and maintenance of IP telephony servers, switches, routers, and gateways.Works with a range of vendor software such as Microsoft, Micrsoft Hyper-V, SonicWALL, VMware, Sophos, AVG, WebRoot, ShadowProtect and Veeam.Works with a range of industry specific vendor software such as Medical Director, Footwear, MYOB, Reckon and AutoCAD.

Victoria, Australia

Worked as a part of the Network Operations Centre within Compusult Pty Ltd. Looking after vast range of clients as a customer relations manager / support officer. Help Design, Support & Monitor Network Infrastructure from Servers, Storage and Wireless Networks.Managed and maintained client project quotations, deployment scheduling and client consultations.Monitored, Maintained and Re-mediated network issues using RMM Platform N-Central by N-Able.Provisioned and maintained Cloud Service Solutions such as: -Windows Azure -Office 365 -Virtual Servers & Operating Platforms -Email Systems & Email Archiving -Data Storage -Online Data Backup & Replication -Disaster Recovery & Business Continuity -SPAM Prevention & Protection -Domain & Website Hosting (Plesk and cPanel experience)Administered and performed Domain Name Management for our clients domains.Managed and maintain wireless network deployments using a range of console utilities.Worked with a range of vendor equipment such as Dell, Xirrus, Ubiquti, DrayTek, SonicWALL, Cisco & Synology.Worked with a range of vendor software such as Microsoft, Untangle, VMware, Sophos, Bitdefender, CA ArcServe and Acronis.Worked with a range of industry specific vendor software such as Best Practice, Zed Med, Medical Director, Smartsoft - Front Desk, Optomate Premier, MYOB, Reckon, Reckon APS, H&L, Bluize, Vectron, RX Works and VetLink.

Wodonga, Victoria, Australia

I was responsible for ensuring the store runs to the required standards during evening and night-time trading periods, providing leadership, guidance and coaching to the team to ensure that the highest standards of customer service and store safety are maintained.

Albury, New South Wales, Australia

Worked closely with the web marketing team at Charles Sturt University. Help redevelop the CSU website as a project whilst completing my studies.Worked with the internal CMS systems to make website changes.Kept track of alterations tracking spreadsheets.