Adam Crowe Email & Phone Number

Wilmington, Nc, Us

Wilmington, Nc, Us

Whiteville, North Carolina, United States

• Manage the 16-member staff of the Network Operations Center (NOC) and oversee day to day operations. In the months following this promotion, the network center’s compliance with contractual SLA’s increased to 99%, measured by the center’s timely FCC notifications, call acceptance and handling, and ticket management.• Monitoring of the company’s nationwide network infrastructure of Cisco routers. Perform Tier 2 troubleshooting and resolution of serial and ethernet connection failures at the DS0 and DS1 levels, as well as IP routing between companies.• Frequently serves as the primary escalation point for advanced troubleshooting for the 911 center. Regularly investigate and assist in the resolution of complex incidents with the senior operations and network engineers.• Developed and orchestrated the training and evaluation of six new NOC analysts. Composed a 40-page manual for new hire training, created network infrastructure diagrams for their foundational knowledge, providing daily instruction for all network monitoring systems and ticketing, as well as monitoring and assisting with each analysts’ individual call handling.• Proactively assumed the responsibility for scheduling and facilitating on-site vendor meetings to resolve numerous network issues investigated by the 911 center. Coordinated with technicians from multiple companies, ensured support from the operations and network engineers, ensured client and vendor participation, and managed the troubleshooting to ensure a collaborative resolution.

Wilmington, North Carolina, United States

• Utilize our dashboard and network monitoring system to check the 911 network of Brightspeed (ISP) for functionality.• Perform the initial research, triage, and troubleshooting of IT infrastructure issues. Investigate carrier outages and make notifications to affected customers, while maintaining compliance with FCC regulations.• Troubleshoot issues within the network hardware, including the Brightspeed routers and switches, as well as diagnosing problems in T3, T1, and DS0 circuits. Collect and review network logs and reports to further isolate network connectivity issues.• Research and update the center’s tickets and ongoing outages, conduct the appropriate follow-ups, while answering a high volume of inbound phone calls. Consistently handled the highest number of phone calls within the NOC; achieved a 100% call quality rating due to exceptional communication skills and customer service.• Respond to incoming calls, emails, and network alerts. Create cases and document troubleshooting steps with clear and concise notes.• Captures and communicates to senior NOC staff the symptoms of any technical issue and escalate to the appropriate teams.• Monitor open tickets and outages, conduct the appropriate follow-ups and determine the next steps for ticket resolution.

Henderson County, North Carolina, United States

• Provided law enforcement services to protect the lives, property and rights of the citizens of Henderson County on behalf of the Sheriff.• Responded to emergency situations such as violent assaults, break-ins, suicide threats and drug overdoses.• Assisted in the service of civil and criminal process papers.• Provided security to county facilities, court proceedings and special events.• Prepared detailed law enforcement reports and maintained accurate records of arrest, investigations and traffic stop reporting.• Worked closely with other law enforcement agencies, emergency services and community organizations.

Mills River, North Carolina, United States

• Coordinated with leadership and support staff to conduct hundreds of deliveries to customers over numerous counties in North Carolina.• Inspected vehicle and contents to ensure DOT compliance and ensure the safety of the product during delivery.• Collected customer payments and maintained detailed records of the transactions.• Received and communicated customer feedback to transportation management to improve customer satisfaction.

Arden, North Carolina, United States

• Operated a flat-bed, tractor-trailer to transport various goods across the East Coast.• Maintained accurate records of mileage, fuel consumption, and deliveries.• Adapted to issues arising from mechanical and weather hazards to ensure freight was delivered on-time and intact.• Ensured compliance with all state and federal regulations related to trucking.

Rock Hill, South Carolina, United States

Assigned as a Handler for the Bloodhound Tracking Team, which was one of the specialized canine teams of the patrol division. The Department provided the specialized training, equipment, and other resources required to aid in the apprehension of fleeing criminals and search and rescue missions. Some of the responsibilities included:• Responded to numerous crimes in progress or those which have just occurred, as well as calls likely to result in deployment of a bloodhound, such as armed robberies, missing persons, and burglaries.• Handled care and maintenance of the bloodhound, all of the issued canine equipment and Canine Team patrol vehicle.• Continued to respond to hundreds of routine calls for service for the assigned patrol team.• Maintained all documentation of training, deployment, community event participation, and location/apprehension efforts.• Maintained an on-call status and responded to many requested K9 needs.

Rock Hill, South Carolina, United States

• Patrolled and responded to hundreds of calls for service within a designated zone of the city to uphold South Carolina State Laws and Rock Hill City Municipal Code of Ordinances while fostering trust between the agency and the public.• Made significant efforts to reduce crime and traffic safety through the proactive enforcement of South Carolina laws and city ordinances.• Conducted many vehicle collision investigations and took preventative measures to prevent further incidents; interviewed principals and witnesses; examined the damage to vehicles and roadways, observed traffic control devices and any possible obstruction to view.• Conducted thorough investigations; gathered evidence, located witnesses, and made arrests; appeared in court to present evidence and testify against persons accused of crimes.

Charlotte, North Carolina, United States

Was responsible for selling and introducing products and services to established and new Law Enforcement customers. Regularly worked to fulfill requests for orders, quotations, and lead times. The primary duty involved tracking and following up on leads the organization generated via the web, mail, training courses, and other campaigns. In addition to this, I was also responsible for prospecting and driving demand in an assigned territory for all Axon products.• Developed and executed a regional sales plan that includes outbound prospecting, lead generation and field sales engagement to help meet or exceed quarterly and annual sales targets. My contribution led to approximately two million dollars of products sold.• Participated fully in training sessions, meetings, skill-building and professional development classes.• Identified decision makers amongst the targeted leads or accounts to start the sales process• Maintained and expanded the CRM (Salesforce) with prospects, accounts and additional contacts.• Handled outbound and inbound account management.• Attended sales group meetings concerning sales targets or forecasts and reporting on market situation.• Handled changes in sales orders and communicating those changes with related departments.• Provided effective product demos for end-user customers via phone and web conferencing.• Emphasized the Axon Ecosystem by promoting product features and benefits, discussing credit terms, quoting prices, and preparing sales orders.

Rock Hill, South Carolina, United States

• Conducted a variety of investigations of drug-related crimes and other criminal acts of violence or acts that have the propensity for violence through proactive investigation.• Was assigned as a task force officer (TFO) with the Federal Bureau of Investigation, the Department of Homeland Security, and the U.S. Marshals Service. Developed and prosecuted long-term federal cases.• Developed partnerships with local, state, and federal law enforcement agencies to apprehend violent criminals and fugitives.• Maintained the department’s documentation on criminal gang members through the NCIC, SC GangNET, and CentralSquare databases. Utilized multiple intelligence gathering disciplines to obtain further critical information on gangs operating in Rock Hill and surrounding jurisdictions.• Assigned to the following specialized units:‣Homicide Team ‣SWAT Team‣K9 Team ‣Mobile Field Force ‣Alcohol Enforcement Team ‣Honor Guard

Rock Hill, South Carolina

• Was responsible for the close supervision, training and evaluation of numerous new police trainees. Ensured they were properly educated on departmental policies, uniform and appearance, basic patrol functions and equipment, officer safety tactics, safe operation of department vehicles, report writing, time management, as well as the effective utilization of CentralSquare's Public Safety Suite Pro.• Tasked with documenting the progress of each of the assigned trainees through their blue book and conducted daily evaluations of the trainee's performance. Remained responsible for ensuring the trainee's comprehension of blue book tasks and knowledge as well as establishing goals for improvement.• Conducted training sessions with new recruits utilizing different training methods, such as lectures, role-playing exercises and simulations, as well as in the field training.• Served as a role model for the new trainees through my professionalism, integrity and commitment to the community.

Rock Hill, South Carolina

• Attended the South Carolina Criminal Justice Academy to complete the Basic Law Enforcement Training, then completed a 20-week field training through the department.• Patrolled and responded to calls for service within multiple assigned zones of the city to uphold South Carolina State Laws and Rock Hill City Municipal Code of Ordinances. Assisted in many calls outside my zone to assist other officers with their call volume.• Conducted hundreds of traffic stops and proactively conducted drug and weapon investigations.• Attended a variety of courses, such as vice and narcotics operations and criminal interdiction courses, to deepen my knowledge of the profession and current case law.• Conducted vehicle collision investigations, interviewed principals and witnesses; examined the damage to vehicles and roadways, observed traffic control devices and any possible obstruction to view. In addition, I fielded calls from lawyers and insurance representatives to ensure the accuracy of my reports.• Conducted thorough investigations; gathered evidence, located witnesses, and made arrests; appeared in court to present evidence and testify against persons accused of crimes.

Moncks Corner, South Carolina, United States

• Assigned as a Fire Team Leader in a Light Infantry Platoon, tasked with the supervision of four soldiers. Was responsible for the welfare, morale, training, and development of the assigned soldiers. Maintained accountability of all sensitive items and equipment issued to the team valued in excess of $50,000.• Assisted the squad leader in the planning, coordination and execution of all tasks or assignments that the squad was responsible for accomplishing. Disseminated the appropriate information for the individual tasks and assignments to the four team members and ensured comprehension on all levels.• Planned, conducted, evaluated and improved the individual training of the tasks and drills of the four assigned soldiers. Mentored soldiers to further their professional development and prepare them for positions of increased responsibility.• Maintained all of the administrative documents and files for the assigned soldiers; coordinated with superiors to ensure the logistical needs for the team were fulfilled or accounted for.

Moncks Corner, South Carolina, United States

• Completed an 80-hour Program of Instruction through the McCrady Training Center in Columbia, South Carolina to become a certified Small UAV (RAVEN) Operator in May of 2014.• Responsible for the maintenance and operation of the RQ-11B Raven Small Unmanned Aircraft System (SUAS) to conduct reconnaissance, surveillance, target acquisition and force protection missions. These missions were trained in order to provide battalion-and-below ground maneuver units with an organic, on-demand asset to enhance force protection and develop situational awareness.• Tasked with maintaining both tactical and technical proficiency for the safe conduct of all flight operations, implementation of emergency procedures, and appropriate airspace coordination.

Moncks Corner, South Carolina, United States

• Attended the U.S. Army Basic Combat Training and Advanced Individual Training at Fort Benning, Georgia.• Participated in numerous military exercises and received extensive training in weapons, tactics, combat skills and small-unit tactics.• Maintained and operated a variety of weapons and equipment, including rifles, automatic weapons and grenade launchers.• Conducted regular physical fitness training on an individual, squad and platoon level.• Followed orders and executed tasks in a disciplined and efficient manner, while maintaining a strong focus on safety and teamwork.

Novo Brdo, District Of Gjilan, Kosovo

Deployed to Kosovo from June 2012 to June 2013 in support of Operation Joint Guardian as a part of Kosovo Force (KFOR) 16, a NATO-led international peacekeeping force tasked to ensure a safe and secure environment and freedom of movement for the people of Kosovo. Assigned to a Liaison Monitoring Team (LMT) of the Multinational Battlegroup-East (MNBG-E) that was responsible for interacting with the local population and economic, social and religious representatives to provide daily situational reports for the leadership of KFOR, which was used as the basis of operational decisions.• Conducted over 200 sensing patrols throughout Kosovo to feel the pulse of the population through the assigned areas of operation.• Independently conducted over 45 Key Leader Engagements (KLE) with the Mayor, Police Chief, Director of Forestry, Hospitals, Business Owners, and non-government organizations (NGO).• Composed over 115 reports that directly affected Task Force command.• Awarded Soldier of the Month and Quarter.• Completed the Warrior Leadership Course, a leadership course for young Non-Commissioned Officers (NCO).

James Island, South Carolina

• Assisted patients and healthcare providers by answering questions and completing requests in person or through the phone and referred the necessary inquiries to the on-duty pharmacist.• Maintained a professional, clean, and safe pharmacy work area by ensuring the full compliance of all procedures, rules, and regulations.• Prepared and organized medications for the pharmacist, read medication orders, calculated the quantities and days supply, prepared the labels and vials, and documented any special requirements.• Maintained the pharmacy inventory through the verification of pharmaceutical stock to determine inventory levels; anticipated needed medications and supplies; was responsible for placing, expediting, and verifying receipt of pharmacy supply orders; removing expired medications from pharmacy stock.• Assisted patients in establishing the connection between their pharmacy and the insurance companies and coordinated with insurance case officers during any incidents or rejected claims.• Fulfilled the needs of the on-duty pharmacists and coordinated with subordinate pharmacy technicians to ensure the pharmacy functioned efficiently at the most capable level for the patients while providing ideal customer service.

Bachelor Of Science - Bs, Network Engineering And Security

Bachelor’S Degree | Minor In Intelligence & Homeland Security, Criminal Justice

Activities and Societies: Computer Science Society (2010-2011) Criminal Justice Society (2011-2012) National Jiu-Jitsu Association (2012).