Ahmed Abdelkhalik Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

Egypt

 Translate internal briefs into analytical projects (to include refining the initial brief and asking the ‘right questions’, working through potential hypotheses and storyboarding the output) Provide qualitative and quantitative analysis and insight to inform business strategy, marketing and brand strategies, digital marketing content and strategy.

Egypt

 Build and execute social media strategy through competitive research for each client in gulf area. Creating engaging and meaningful campaigns to reach each client objective and deliver the right message. Creating paid advertisement for each client based on the suitable target audience to achieve the client goad with lowest possible cost on different.

Egypt

 Creating monthly reports to measure the customers' satisfaction and analyze Careem services as well as competitors. detailed reports on data breaches or app crashes notified through digital monitoring to alert the relevant team  Crisis management: Monitor & size the online crisis against the brand & deliver the full picture to the management team with.

Cairo Governorate, Egypt

 Managing, couching and develop social media team and evaluating team performance Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification Set up and optimize company pages within each platform to increase the visibility of company’s social content Continuously.

Egypt

 Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take an action. Set up and optimize company pages within each platform to increase the visibility of company’s social content  Moderate all user-generated content in line with the moderation policy for.

• Social Media Specialist In Vodafone Egypt
• Make sure that we communicate all brand essence message and ensure delivery to our customers as well as ensure the understanding of our customers concerning brand messages through planning of appropriate cascading.
• Ensure the proper engagement of Vodafone’s customer in relation to the company’s objectives and deliverable through the different social media channels.
• Develop and execute detailed and innovative consumer focused programs to build up a vibrant community and engage prospective and existing users on social media networks, forums & online communities.
• Create viral online content and run special campaigns such as contests and online events for the community.
• Listen and participate to online conversations. Facilitate consumer relationship in social media.

- Determines requirements by working with customers.- Answers inquiries by clarifying desired information; researching, locating, and providing information.- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; - implementing solutions; escalating unresolved problems.- Fulfills requests by clarifying desired.

- Handle in-bound and out-bound calls from our customers.- Deliver outstanding service to customers and fulfill the customers' needs in a claims center using various means of communication- Responds to written and verbal customer requests, inquiries, and complaints in a timely and professional manner - Makes appropriate telephone calls to resolve issue.

-Sell specific products and services to consumers.-Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.- Recommends changes in products, service, and policy by evaluating results and competitive developments.- plan and work towards meeting sales targets and budgets

Bachelor'S Degree, Management Information Systems, General

Education record