Angelica De Leon Email & Phone Number

Long Beach, California, United States

Long Beach, California, United States

During my role as a Student Assistant for Esports at the Chancellor's Office and I primarily assisted with the systemwide planning of esports throughout the CSU campuses. Esports Cal State aims to bring together all the esports programs from the 23 Cal State schools. Our goal is to foster a sense of community and healthy competition across the CSU, with our primary example being our inaugural Esports Cal State Cup on March 4, 2023, featuring an exclusive CSU-only Rocket League tournament! The mission of Esports Cal State extends beyond tournaments and events and we are dedicated to supporting students and the entire system, recognizing that esports offers incredible opportunities for learning and personal growth.- Aided in rebranding of the Esports Cal State- Restructured the Esports Cal State Discord to improve student engagement - Configured Discord security roles which permitted access to role-specific channels- Assisted in data cleanup and consolidation for systemwide SharePoint site cleanup- Achieved social media growth on Discord and Instagram with 36% increase in followers through community engagement- Provided consultation on best practices for a live streamed esports event for inaugural systemwide esports tournament- Worked closely with systemwide esports common interest group, providing subject matter expertise and student perspectives

Northridge, California

As the President of CSUN Esports, I oversaw all club operations and planned the monthly agendas for our club. Working alongside a dedicated team of officers, I was in charge of delegating esports related work to ensure that club goals were being met.- Trained officers and delegated club tasks as necessary - Identified and contacted appropriate sponsors for events- Developed, configured, and tested a Discord helpbot and chatbot- Troubleshoot and resolve application problems- Facilitated communication between club staff and faculty advisors- Doubled staff efficiency by analyzing feedback from previous year- Managed internal projects, such as player retention and fundraising- Analyzed event feedback data to improve future events and club meetings- Coordinated bi-weekly agenda meetings, tournament planning, and sponsorship proposals- Led the increase in staff and competitive members to over 100 for the first time in the club’s history- Developed and managed esports strategy for internal projects, such as player retention and fundraising- Provided training to officers, developed documentations, such as transfer of leadership guidebook and tournament rulebooks

Northridge, California

As the Vice President of CSUN Esports, I led alongside the President and other executive officers in running the daily operations of our sports club. As the Vice President I oversaw organization meetings in the absence of the President, as well as assisted in executing and delegating the duties assigned by our President.- Operated bi-weekly club meetings online and in-person - Administered organization meetings in the absence of the President - Expanded on production and casting team size to ensure highest quality of viewership experience - Organized club events/tournaments open exclusively to CSUN students and open to all college students

City Of Industry, California

During my time as a Community Intern Specialist for iBUYPOWER, I coordinated with the community team in improving iBUYPOWER's social media, mainly Discord and Twitter, by providing community updates focused on the delivery steps of their custom-built computer systems. In addition, I was also for responsible for ensuring customer needs were being met by providing solutions to their order or technical related issues.- Increased maximum amount of closed tickets from 100 monthly average to 170- Handled growing influx of holiday sales related issues through Discord ticketing system- Informed customers on Discord with updates on backtracked orders to develop community interface- Developed friendly rapport with general community on Discord that showcased the company's ethics- Contributed to maintaining 95% positive rate on Discord service tickets at about 170 tickets per month