Working as the Product Manager for CIO Dashboard.Product Strategy & Vision: Define and communicate the product vision, strategy, and roadmap for the CIO Dashboard to align with customer needs.Staekholder Engagement: Work closely with sector leads and other stakeholders to gather feedback, understand their pain points, and translate them into actionable product features.Feature Prioritization: Own the product backlog, prioritize features based on business value, and drive execution of high-impact initiatives.Data Analytics & Insights: Ensure the dashboard provides key insights on IT performance metrics, KPIs, IT operations, End User Experience and digital transformation progress.User Experience: Partner with design teams to ensure that the dashboard offers an intuitive, user-friendly experience for senior IT leaders.Product Lifecycle Management: Manage the product lifecycle from concept to delivery, ensuring timely releases, feature adoption, and continuous improvements.Stakeholder Communication: Present updates on product development and performance to senior leadership, sales teams, and customers.

- Working as Service Owner for HR, Finance and Shared Services Portfolios- Acts as the business’ point of contact for IT Operations and coordinates Service Improvements based on business needs- Exceed expectations in service performance and focus on outcomes, while having value driven partnership with RB’s Global Functions- Ensuring No Major service disruptions within my portfolios- Own end user experience and ensure industry leading experience at every touch-point- Bring maturity standards and strategy for IT Service Management practices that remains business centric and cognitive with smarter process governance- Spearheaded Digital Adoption project for RB

• Work with the Process Excellence team to develop and document IT Incident Management policies, processes, and procedures based on ITIL standard methodologies• Utilize the Incident and change in process management reporting system to monitor and track changes• Work closely with other process areas in the Process Excellence team for process and quality improvements.• Identify automation and transformation opportunities in ITSM and SLM process.• Recommended advanced template design for metrics reporting processes with the help of VBA macros.• Facilitate Contract Management activities including aligning with Legal and Finance for new contracts• Validation of Service Levels and SLA requirements and Achievement capabilities• Involved in adhoc projects to identify and improve overall customer satisfaction• Hands on experience in defining business and service KPI's• Implemented Balanced Scorecard in Organization and developed data driven culture• Facilitate cross-functional collaboration, bringing leaders together to establish strategic priorities • Drive execution on the key transformation and operational initiatives. • Drive operational excellence through continuous improvement, metrics driven reporting• Managed Application and Infrastructure portfolios of the clients assigned• Provide Technology & Process Consulting to external customers • Manage service availability and operational capabilities for the managed services• Create and maintain effective customer relationships to ensure customer satisfaction

• Elevated account management by predicting potential competitive threats and outlining proactive solutions• Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness• Supported customers via telephone, email and at sites to handle escalations and product concerns• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks

• Supported 20+ channel centers across North region• Responsible for recruitment and training of technical staff at channel centers• Ensure process adherence by channel centers• Liaison between Channel centers and regional teams to overcome issues faced by channel centers in day to day operations

Worked on project to improve processes at channel partner centers across north region by identifying the areas of improvement in overall customer experience