Business Process Specialist
Current• Management of digital transformation projects aimed at optimizing company processes through new solutions on the CRM or other digital tools.• Analysis of business needs and process design in line with the company strategy and requirements.• Evaluation of project impacts and feasibility.• Drafting requirements and managing acceptance tests• Data analysis, report creation, and dashboard development to monitor company performance and ensure alignment with strategic objectives.• Training and support for colleagues in the adoption and effective use of new digital tools, thus contributing to the realization of the company vision and continuous process improvement.