Principal Consultant responsible for technical operations strategy, data governance advisory, and agile software development practices, including coding, architecture, scaling., and BI dashboard development

Designed and implemented the company's internal IT strategy, performing frequent audits and instituting changes to ensure optimal performance and security, resulting in a 20% reduction in downtime and a 15% increase in system reliabilityCoordinated planning and development of roadmaps, action plans, and project charters for key management initiatives such as CRM, GIS for FTTH operations, and formalized ISMS in preparation for ISO 27001 certification, ensuring alignment with organizational goals and objectives.Streamlined software development processes by implementing agile methodologies and continuously improving the quality of work through feedback and improvement, resulting in a 40% improvement in project delivery times.Directed the full-stack development of three customer-facing web applications built with Ruby on Rails, integrating various third-party services and components like payment gateways, geo-location services, radius servers, Twilio, and social media logins, resulting in improved user experience and a 15% increase in customer engagementSuccessfully managed multiple IT projects, including Corporate Intranet/Electronic Document Management System, Customer Self-Service Portal, Public WiFi Portal, Back Office Portal, and Billing Systems upgrades, delivering on time and within budget while ensuring minimal disruption to business operations.Fostered a culture of innovation, experimentation, and learning, creating a team environment that consistently delivered high-quality software solutions, increasing productivity by 30%, and employee engagement by 25%.Provided coaching and mentorship for Business Analysis, Business Process Management, and Project Management competence groups, facilitating several project induction workshops to minimize risks of project failures, resulting in increased knowledge sharing and professional development for team members, and improving team performance by 20%.