Managing and optimizing daily Salesforce operations, ensuring seamless functionality and high user satisfaction through proactive monitoring and timely issue resolution.Ensuring data accuracy and precise analytics reporting by maintaining consistency in General Allocation Unit (GAU) codes across the website and Salesforce platform.Advised on utilizing existing Salesforce tools to precisely fit organizational needs, resulting in significant cost savings by avoiding unnecessary expenditures on additional software.Assisted migration to Nonprofit Success Pack, ensuring smooth transition and system integrity through thorough Quality Assurance (QA) at each stage.Identified and rectified inaccurate data, mitigating potential losses of nearly half a million dollars by correcting misallocated funds.Generating customized reports and diagrams for users and department heads, delivering tailored information to meet their specific needs.Enhanced Salesforce security by consistently monitoring and maintaining the organization's security Health Check, resulting in a significant increase in the Health Check score from 66% to 89%.Resolved Application Programming Interface (API) configuration issues in the payment processing system, preventing potential revenue losses.Developed flows and macros to automate repetitive tasks, boosting productivity and reducing manual processes across multiple departments.Trained new and existing employees on how to use system functionality to ensure smooth adoption of Salesforce.Automating manual tasks and email distribution, cutting work time by 50% and increasing employee efficiency.Collaborated in resolving data display issues between Salesforce and the organization website by utilizing Zapier integration.Designed and configured Salesforce's built-in ticketing system, incorporating web-to-case and email-to-case functionalities.Configured escalation rules and customer support queues ensuring routing tickets to the appropriate team.

•Leading the implementation and customization of the Salesforce Nonprofit Success Pack (NPSP) for various clients, adapting it to their needs and ensuring their success.•Supporting development of custom Salesforce applications to extend platform capabilities for nonprofit clients, enhancing their operational efficiency and mission effectiveness.•Assessed clients' project needs and requests, provided expert advice for setting up the ideal platform, and demonstrated additional enhancements to improve their operation.•Developed user profiles and custom dashboards to optimize efficiency and provide essential data insights, while implementing permissions to secure client information.•Conducting presentations and providing user training on Salesforce features, best practices, and a high-level platform overview to ensure smooth adoption and utilization.•Participated in regular client meetings to review project progress, discuss updates, and address any issues or changes to ensure project alignment and client satisfaction.

- Provided application and product support to customers as well as the sales and service teams- Led a significant increase in customer satisfaction scores (CSAT) within the department by focusing on customer needs and reducing ticket volume into the call center- Leveraged expertise in vehicle systems design and diagrams to troubleshoot product issues- Provided security best practices to customers as part of educating proper usage of Garmin products- Beta tested new and upcoming products before release and and documented and shared any bugs and feedback to the Product team

• Mended laptops, desktops, and mobile phones to guarantee precise assessments and budget-friendly remedies. • Detected and rectified device glitches, collaborating with suppliers to acquire accurate components.• Provided remote desktop support troubleshooting software and hardware issues.• Downloaded anti viruses and variety of operating systems on computer devices.