Ameema Saeed Email & Phone Number

Toronto, Ontario, Canada

• Creating and editing marketing copy for websites, social media, blog posts, articles, and corporations; Using storytelling tools and methods to create engaging and interesting content.
• Editing and reviewing books, stories, articles, essays, blog posts, & corporate communications & content through the lens of cultural and social awareness; Ensuring diverse representation is responsibly and accurately.

Gaining ecommerce, curation, and online merchandising experience through merchandising and maintaining multiple online storefronts; Identifying and tracking bugs, and opportunities for improvement; and using customer and market insights to inform product, technology, and business strategy Extensive project management experience, including: Using research.

- Project managing various different initiatives involving multiple stakeholders, supporting key areas of the business; From creating and executing creative briefs; To developing, executing, and supporting various marketing campaigns and initiatives- Gaining extensive ecommerce operations experience, including creating and developing the Customer Service.

• Created and developed the Customer Service strategy, and operations for an ecommerce start-up: Including building standard operating procedures; Configuring and programming CMS and OMS tools (Oracle Service Cloud, and.
• Overseeing and developing the training of customer service agents, including creating and maintaining a constantly evolving knowledge base of help articles, procedures, and standard text. Building reports, collecting.
• Owning and constantly working to improve the end to end customer experience, in collaboration with every department. Working in conjunction with the Product, Marketing, and Operations teams, to provide insight and.

• Managing knowledge base, help articles, and standard text for Indigo’s website, and call center use for email support; Creating and writing standard operating procedures and sample responses for call centre use.
• Working closely with the Teen category manager, to assist in teen-specific marketing strategy and online merchandising; Creating dynamic and engaging content for the @Indigoteen Twitter channel, leading to increased.
• Sharing feedback, trends, and reports with other internal stakeholders, in a meaningful and productive way; Experience creating engaging and relevant presentations, advocating for customers, and devising creative and.

Toronto, Canada Area

• Constantly developing my communication skills through interactions with customers, and with other employees – responding to customers via email and the phone; Monitoring social media, and responding to customer.
• Taking on projects, and collaborating with other teams and departments for the purposes of creative problem solving; Connecting with, and sharing customer insights with various employees and departments around the.
• Supporting Teen Category Manager on marketing strategy, & online merchandising; Managing content and engagement for @IndigoTeen on Twitter
• Temporarily worked with the Love of Reading Foundation during the ramp up to the Adopt a School Campaign; Created and adhered to a communication strategy and content calendar; Worked with studio to brief multiple.

Chapters (Ajax)

Toronto, Canada Area

Toronto, Ontario, Canada

• Curating and executing events – recruiting diverse and compelling speakers for a variety of storytelling events, focusing on multiple themes (Healing, Pleasure, Mothering, Unresolved Feelings, and more); Organizing.
• Contributing to the marketing and social media strategy; Creating marketing and content calendars; Editing and creating copy for promotional social media initiatives focused on storytelling about specific themes.
• Writing marketing and promotional copy for With/Out Pretend and The Vault’s events, marketing campaigns, and websites; Creating engaging and compelling promotional blurbs and copy for our books and zines; Emailing.

Toronto, Canada Area

Managing, and developing the operations of an anonymous support line (including budgeting and administrative work) in its second year of operation – helping to establish the service through improving its accessibility and promotions. Hired and extensively trained a team of over 50 peer listeners and executives in active listening, providing online peer.