Ameen Ansari

Ameen Ansari Email and Phone Number

Sr Spatial Data Specialist @ HERE Technologies
Thane, MH, IN
Ameen Ansari's Location
Thane, Maharashtra, India, India
Ameen Ansari's Contact Details

Ameen Ansari work email

Ameen Ansari personal email

n/a
About Ameen Ansari

Overall, 10 yrs. of work experience. Starting with 2.5 yrs. in Customer service problem-solving &creative expertise to maintain a 99% customer satisfaction rate. Proficient in point-of-sales systems,Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.Currently as Sr Spatial Data Specialist with over 7.5+ yrs. of successful experience in E2E Project Planning & Project Management, Resource Cost Planning & Data Analysis. Recognized consistently for performance excellence and contributions to success in the IT industry. Excellent reputation for resolving problems & improving customer satisfaction with HERE Technologies.SUMMARY• Experienced 2.5 years in Customer care (customer handling) and fulfilling Client requirements on a prompt basis with great efficiency.• 6 years of Complete Experience in Project Management, Client Handling, Team handling and Stakeholder Management.• Currently Working as a Project coordinator in project support (IRT) Initial response team.• Support and adhere to policies, procedures and operational guidelines related to established quality management system.• Proficiently provide training and mentoring to new members.• Problem Solving and Training on the Technical perspectives of Project Tools. Documentations & Presentations for MBR, QBR & HBR. (Monthly, quarterly & Half Yearly Business Review).• Create different visuals Dashboards to present the health of the project, with ETA and reports.• UAT testing of all the pilot of every Projects & Work instruction and QCP (Quality control Planning) sheet for the pilot projects of the organization.OBJECTIVEHighly talented and motivated individual seeking the role of Project Manager & Effective hands-on business professional with solid business understanding, strong technical skills, to utilize ability to manage different projects while prioritizing; develop and maintain collaborative relationships with clients, peers, and key stakeholders; lead teams and direct cross functional work. To use my knowledge of budgeting, problem solving, communication, and people skills to obtain gainful employment from a company as a project manager

Ameen Ansari's Current Company Details
HERE Technologies

Here Technologies

View
Sr Spatial Data Specialist
Thane, MH, IN
Ameen Ansari Work Experience Details
  • Here Technologies
    Sr Spatial Data Specialist
    Here Technologies
    Thane, Mh, In
    View
  • Here Technologies
    Sr Spatial Data Specialist
    Here Technologies Apr 2022 - Present
    Navi Mumbai, Maharashtra, India
    Sr Spatial Data Specialist• Subject Matter Expert (SME) of the team for 4 years and providing project specification training to the new hires.Rich experience in managing end to end new processes on new platforms and Migration Worked as a PR (Project Responsible) to manage the team, Cost Planning & Resource Planning.• Allocation of pending work to the resources depending on their availability and skillset.• Project Coordinator of IRT (Initial Response Team) to respond in case on any escalations fromcustomers through JIRA tickets & Increased customer satisfaction by resolving multiple issues.• Analyzing the Root Cause for quality gaps & process errors & Conducts Quality related sessions of various teams & initiating the Corrective and Preventive actions for the same (CAPA).Assisting Project Manager in analysis of Managing Daily Improvements (MDI), Key Performance index (KPI), Metric performance index (MPI) and Weekly efficiency for the projects.• Managing UAT testing for the new development and highlighting the Strength & weakness for enhancement.• Managing Adhoc requests and exception queue where team needs support.• Always alert and Vigilant during BCP situations so that there should not be financial risk, reputational risk, or Operational Risk.• Back up of team leader and responsible to manage team in absence of team leader.• Encourage team members to take participation on floor activities and guide them to increase their visibility among management and clients.• Good coordination with other teams to fix the operational issue within the stipulated deadline.• Led projects and analyzed data to identify opportunities for improvement by raising Best Practices &Lesson Learnt Tickets for projects Betterment.• Understanding automation ideas and implementing in production to reduce manual efforts.• Good Experience about Swagger API to Prioritize & Deprioritize tasks & Kibana.
    View
  • Here Technologies
    Spatial Data Specialist - Ii
    Here Technologies Jun 2016 - Apr 2022
    Mumbai, Maharashtra, India
    View
  • Sutherland Global Service Limited
    Sr. Customer Care Specialist
    Sutherland Global Service Limited Dec 2013 - Mar 2016
    Thane, Maharashtra, India
    Sr. Customer Care Executive• Placed 200+ customer orders each week. On Sales, service & Retention Calling & Generate sales leads.• Contributing to the department's success by succeeding at departmental and quality metrics.• Implement new Customer Service Representative training programs on quality & for project overview, Training, and quality team to supply training, coaching, and regular feedback to junior, & new hire batch for better performance as per client requirements .• Floor refresher& NHB (NEW HIRE BATCH) nesting support• Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction, Handle Client/customer Escalations, Training, team huddle & Nano huddle.• Respond to all live customer queries immediately with 24-hour resolution times.• Promoted as VTF (Ass. Trainor). (Below mentioned are Floor Activities).• Call monitoring, Coaching & Feedback to associates.• Trained temporary and fresh staff members on standard call center procedures application, tools and resources while speaking with customers.• Upstate Product & tool development/ process flow/ standard worksheet.• Weekly / biweekly project review deck. And dashboard.• Build sustainable relationships and trust with customer accounts through open & interactive communication.• Managing a team of representatives offering customer support.• Overseeing the customer service process.• Resolving customer complaints was brought to your attention.• Handle complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.• Collaborated with management to effectively train and mentor junior staff and prepare them for their expected roles and duties.• Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns, and implementation of new metric.
    View

Ameen Ansari Education Details

Frequently Asked Questions about Ameen Ansari

What company does Ameen Ansari work for?

Ameen Ansari works for Here Technologies

What is Ameen Ansari's role at the current company?

Ameen Ansari's current role is Sr Spatial Data Specialist.

What is Ameen Ansari's email address?

Ameen Ansari's email address is am****@****ere.com

What schools did Ameen Ansari attend?

Ameen Ansari attended University Of Mumbai.

Not the Ameen Ansari you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.