• Coach direct reports to excel as analysts and support them with their growth plans• Proactively understand business objectives and support through data or insights• Join externals with the business development team to understand retailers testing and measurementobjectives• Provide expertise in test design, execution and analysis (A/B tests, incremental tests, market tests,MMMs, MTAs)• Present insights or test results externally and internally• Build and automate… Show more • Coach direct reports to excel as analysts and support them with their growth plans• Proactively understand business objectives and support through data or insights• Join externals with the business development team to understand retailers testing and measurementobjectives• Provide expertise in test design, execution and analysis (A/B tests, incremental tests, market tests,MMMs, MTAs)• Present insights or test results externally and internally• Build and automate advanced queries to automate reporting and free up capacity• Create dashboards with valuable insights for stakeholders and innovate by engineering new insights Show less

• Knowledge of writing Spark ETL pipelines using Scala on an IDE• Experience with creating DAGs on Airflow to run ETLs on a Databricks job cluster• Familiarity with cloud platform AWS as our data storage tool• Analyzing datasets and automating data quality checks to ensure top-notch data quality and consistency• Planning and estimating features of the future roadmap to determine the next sprint goals• Fixing bugs and refactoring to improve Flipp’s packages using GitHub best… Show more • Knowledge of writing Spark ETL pipelines using Scala on an IDE• Experience with creating DAGs on Airflow to run ETLs on a Databricks job cluster• Familiarity with cloud platform AWS as our data storage tool• Analyzing datasets and automating data quality checks to ensure top-notch data quality and consistency• Planning and estimating features of the future roadmap to determine the next sprint goals• Fixing bugs and refactoring to improve Flipp’s packages using GitHub best practices by creating branches and request pull reviews before committing• Experience working with cross-functional teams, including data scientists, software engineers and insights analysts Show less

• Use Scala and/or SQL to find overall trends and pull valuable insights that can be turned into an action plan by our partners• Conduct various tests including A/B tests, incremental tests and market tests to answer business questions or prove value of our platform• Lead calls with retail partners to help design an appropriate test to fit their needs• Coordinate and facilitate 3rd party relationships• Train and support new hires on insights and testing

• Use SQL and/or Scala to manipulate, aggregate, and normalize structured or unstructured datasets to create data frames for discovering valuable insights• Take part in discovery calls with clients to understand their reporting and success metric needs• Present deck with insights and KPI’s to external stakeholders • Work with external and internal stakeholders to conduct A/B tests including design, execution, and analysis• Serve as Flipp’s internal stakeholder to sales, product,… Show more • Use SQL and/or Scala to manipulate, aggregate, and normalize structured or unstructured datasets to create data frames for discovering valuable insights• Take part in discovery calls with clients to understand their reporting and success metric needs• Present deck with insights and KPI’s to external stakeholders • Work with external and internal stakeholders to conduct A/B tests including design, execution, and analysis• Serve as Flipp’s internal stakeholder to sales, product, data science, and data engineering teams to define analytics and reporting requirements• Create dashboards within Tableau, Databricks or Excel to track metrics internally• Create jobs within Databricks using Scala to automate recurring data needs and make it scalable for many accounts Show less

• Automate repetitive monthly reports using Python to extract data from SQL server, build a data frame and export it onto excel • Create dashboards using VBA and macros on excel• Created Python program for all mills to utilize when requesting a new resource which will indicate if the resource may already exist within the database to prevent future duplicates• Create data guidelines to ensure that all future data will be clean for easy consumption and add any missing data not… Show more • Automate repetitive monthly reports using Python to extract data from SQL server, build a data frame and export it onto excel • Create dashboards using VBA and macros on excel• Created Python program for all mills to utilize when requesting a new resource which will indicate if the resource may already exist within the database to prevent future duplicates• Create data guidelines to ensure that all future data will be clean for easy consumption and add any missing data not previously required Show less

• Manage a team of on-site and off-site agents to service the clients IDM operations and over look all other service catalog requests• Travel to client site for on site support or monthly deck presentation• Identify operational hindrances and find appropriate solutions quickly while continuing to meet deadlines• Coordinate continuous improvement initiatives to ensure processes and workflows are efficient and always meet the business and client needs• As the subject matter expert… Show more • Manage a team of on-site and off-site agents to service the clients IDM operations and over look all other service catalog requests• Travel to client site for on site support or monthly deck presentation• Identify operational hindrances and find appropriate solutions quickly while continuing to meet deadlines• Coordinate continuous improvement initiatives to ensure processes and workflows are efficient and always meet the business and client needs• As the subject matter expert on IDM and all other service requests, provide support and guidance to clients and addressing any of their concerns or escalations• Prepare monthly deck and weekly reports for clients and internal management and present on meetings• Host or partake in WebEx meetings with clients to ensure our services continue to be parallel with the business needs and to maintain trust and a great working relationship• Work cross functionally with resolver groups to complete tasks of high urgency or greater complexity• Interview prospects and train new hires on IDM processes and procedures, and coach existing agents when necessaryAccomplishments: Onboarding SLA has seen an increase from 70% range to 90% range, revamped onboarding procedure which in turn improved turn around by 30%, revamped all SOP's for proven clarity and ease of use Show less

• Provide IT services for software and hardware to clients from multiple accounts • Provide support via phone, email or chat by clearly relaying information and using a remote connection when necessary • Ensure clear documentation of digital support processes and troubleshooting performed for clients with detail on ServiceNow• Export big data sets from ServiceNow to Excel to analyze patterns and recurring issues• Communicate with and assist the team in attaining best resolutions… Show more • Provide IT services for software and hardware to clients from multiple accounts • Provide support via phone, email or chat by clearly relaying information and using a remote connection when necessary • Ensure clear documentation of digital support processes and troubleshooting performed for clients with detail on ServiceNow• Export big data sets from ServiceNow to Excel to analyze patterns and recurring issues• Communicate with and assist the team in attaining best resolutions promptly to ensure daily success and client satisfaction• Collaborate cross functionally and engage with other groups to resolve major incidents and outages by providing all relevant data necessary for the appropriate groups to take immediate action• Analyze monthly tickets in Excel to identify any issues and ensure that FCR and SLA goals are met• Technical skills include:i) Active Directoryii) Citrix, Xen Appiii) Microsoft Exchange Management Consoleiv) Microsoft and Mac OS v) Microsoft Office and Gsuitevi) Smartphones (Android and iOS), Printers, and other peripherals Show less

* Served patients on Fillware Software and filled their prescriptions accurately and efficiently.* Addressed customer inquiries in person and over the phone and provided accurate answers.* Filed all documents as per regulations while adhering to patient confidentiality.* Managed inventory (ordering, receiving, and organizing).