Ameen Saleh Email and Phone Number

- Handle high volume inbound call from customers and branches- Assist customer with their banking transaction issues and requests- Attend to customer's inquiries on products and services- Guide customer in navigating the Maybank mobile application and website

- Provided real-time help to customer via inbound call, email and chat.- Solved customer’s complaint rising from the booking. - Assisted customer in getting refund or having the booking amended. - Guided customer in navigating the Agoda mobile application and website- Performed outbound contact to partner and supplier in order to resolve customer’s issues

- Monitored customers’ feedback and taking corrective steps towards unsatisfied customers.- Analyzed customers’ feedback and reporting to the team leader in order to improve customer service efficiency. - Maintained the seller’s defect percentage and ensuring the store rating is up to eBay’s standard.

- Attended to customers’ inquiries regarding service and product specifications via emails.- Assisted customers on delivery status of their purchase- Solved product/service complaints from customers via emails and phone calls.- Provided good customer service to create a pleasant online shopping experience

- Managed employees’ record - Scheduled employees for training, induction and medical check-up- Issued department’s memos, emails and formal letter- Other filing and documentation works