With over six years of customer service experience in the hospitality industry, I joined SMRT Corporation Ltd as an Assistant Station Manager in Nov 2021. In this role, I oversee the daily operations of the station, ensuring safety, efficiency, and customer satisfaction. I also lead and develop a team of staff, providing training, coaching, and feedback to enhance their performance and service quality.My core competencies include customer service, stakeholder relationship management, strategic leadership, team supervision and development, detail-oriented and effective communication. I have received multiple excellence service awards for my achievements in delivering outstanding service to customers and stakeholders, resolving issues, and improving processes. I am motivated by learning new things, meeting new people, and contributing to the success and growth of the organization. I am always open to new opportunities and challenges, and I can be reached through this profile.