Handling and troubleshooting tickets/calls pertaining to Windows Operating System. Monitor Backup statuses and troubleshoot if any problem found.Backup restores as and when required.System performance and health checks and verify the reports.Handle all issues related to Server O/S, User accounts, print services, file shares, etc.Working in align with ITIL process and Six Sigma. Working with a team of 50 members. In rotations of Shifts. Supporting L1, L2 and L3 Windows devices. SPOC for many UK clients.

As a Subject Matter Expert-Asst. Team Lead- Backup(Bangalore) : Microland Ltd.; Build Project Proposal by defining the Objectives, Scope, Methodology, Deliverables, estimates and staffing requirements* Understanding Project requirements and preparing project plans in consultation with delivery manager and the team members.Ensure adherence to the standards and best practices, design and architecture parameters. Review all deliverables from the off-shore development team. Ensure timelines and quality deliverables. Collect feedback and initiate corrective and preventive action, if required.Client Interaction. Handling multiple projects. Be able to work in a flexible schedule to accommodate off-hours conference calls. Mentor and lead the TeamRisk Analysis Support Backup Service, capacity Planning/Management and implementation. Escalation handlingProvide L3 support for Backup Service for various technologiesHandle Problem records and Prepare Root Cause Analysis.Contribution to Tech Documents, being a member of experts panel on behalf of Backup and StorageMember of Rapid Response Team on Behalf of Backup on high severity calls.

As an Enterprise Support Engineer in (Hyderabad) : CA (India) Technologies Private Limited.; Taking calls from clients pertaining to CA Brightstor ARCserve backup on Windows.Good at Backup of SQL DB, Exchange DB, VMware VCB & SharePoint DB.Help clients in implement Disaster RecoveryHelp clients implement Backup strategy.Handling high priority calls.Working with a team of more than 150 members, in night shift (North America Time zone).Writing Tec docs to be published in company technical support portal to help customer Understand product better.