Ameer Syed

Ameer Syed Email and Phone Number

Associate Manager specializing in IT Management at DXC Technology.Strategic IT Leader | Driving Client Success & Business Growth through ITSM & Project Management Excellence. @ DXC Technology
virginia, united states
Ameer Syed's Location
Hyderabad, Telangana, India, India
Ameer Syed's Contact Details

Ameer Syed personal email

About Ameer Syed

My focus on operational delivery in Backup and Storage management services has cemented my position as a top-rated employee for three consecutive performance cycles. We have leveraged Azure cloud technologies to enhance service delivery, reflecting my commitment to integrating cutting-edge solutions with traditional IT management.Leading a team to improve CMDB compliance for over 80 customer accounts, we achieved a substantial 20% monthly reduction in incident counts across AMS and EMEA regions. My passion lies in driving continuous improvement and architecting Backup service solutions that elevate operational efficiency and heighten customer satisfaction.

Ameer Syed's Current Company Details
DXC Technology

Dxc Technology

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Associate Manager specializing in IT Management at DXC Technology.Strategic IT Leader | Driving Client Success & Business Growth through ITSM & Project Management Excellence.
virginia, united states
Website:
dxc.technology
Employees:
83579
Ameer Syed Work Experience Details
  • Dxc Technology
    Associate Manager
    Dxc Technology Feb 2022 - Present
    Hyderabad, Telangana, India
  • Dxc Technology
    Sr Storage Prof - Backup
    Dxc Technology Sep 2012 - Present
    Hyderabad, Telangana, India
  • Microland Ltd
    As Tech Support Engineer
    Microland Ltd Sep 2009 - Present
    Handling and troubleshooting tickets/calls pertaining to Windows Operating System. Monitor Backup statuses and troubleshoot if any problem found.Backup restores as and when required.System performance and health checks and verify the reports.Handle all issues related to Server O/S, User accounts, print services, file shares, etc.Working in align with ITIL process and Six Sigma. Working with a team of 50 members. In rotations of Shifts. Supporting L1, L2 and L3 Windows devices. SPOC for many UK clients.
  • Microland
    Tech Specialist - Backup Microland
    Microland Sep 2009 - Sep 2012
  • Microland
    As Sme
    Microland Sep 2009 - Sep 2012
    As a Subject Matter Expert-Asst. Team Lead- Backup(Bangalore) : Microland Ltd.; Build Project Proposal by defining the Objectives, Scope, Methodology, Deliverables, estimates and staffing requirements* Understanding Project requirements and preparing project plans in consultation with delivery manager and the team members.Ensure adherence to the standards and best practices, design and architecture parameters. Review all deliverables from the off-shore development team. Ensure timelines and quality deliverables. Collect feedback and initiate corrective and preventive action, if required.Client Interaction. Handling multiple projects. Be able to work in a flexible schedule to accommodate off-hours conference calls. Mentor and lead the TeamRisk Analysis Support Backup Service, capacity Planning/Management and implementation. Escalation handlingProvide L3 support for Backup Service for various technologiesHandle Problem records and Prepare Root Cause Analysis.Contribution to Tech Documents, being a member of experts panel on behalf of Backup and StorageMember of Rapid Response Team on Behalf of Backup on high severity calls.
  • Microland
    As Support Engineer
    Microland Apr 2008 - Aug 2009
    As an Enterprise Support Engineer in (Hyderabad) : CA (India) Technologies Private Limited.; Taking calls from clients pertaining to CA Brightstor ARCserve backup on Windows.Good at Backup of SQL DB, Exchange DB, VMware VCB & SharePoint DB.Help clients in implement Disaster RecoveryHelp clients implement Backup strategy.Handling high priority calls.Working with a team of more than 150 members, in night shift (North America Time zone).Writing Tec docs to be published in company technical support portal to help customer Understand product better.
  • Microland
    A Tech Support Engineer
    Microland Aug 2006 - Mar 2008

Ameer Syed Skills

Itil Remote Infrastructure Management Vmware Service Delivery Disaster Recovery It Service Management Commvault

Ameer Syed Education Details

  • Nagarjuna Jr. College
    Nagarjuna Jr. College
    Commerce
  • S High School
    S High School
    Economics, Commerce; Commerce

Frequently Asked Questions about Ameer Syed

What company does Ameer Syed work for?

Ameer Syed works for Dxc Technology

What is Ameer Syed's role at the current company?

Ameer Syed's current role is Associate Manager specializing in IT Management at DXC Technology.Strategic IT Leader | Driving Client Success & Business Growth through ITSM & Project Management Excellence..

What is Ameer Syed's email address?

Ameer Syed's email address is pr****@****ail.com

What schools did Ameer Syed attend?

Ameer Syed attended Nagarjuna Jr. College, S High School.

What skills is Ameer Syed known for?

Ameer Syed has skills like Itil, Remote Infrastructure Management, Vmware, Service Delivery, Disaster Recovery, It Service Management, Commvault.

Who are Ameer Syed's colleagues?

Ameer Syed's colleagues are Jayne Kuriakose, Suhail Raseeth, Luann Hausmann, Dhrumin Shah, Mladen Mihailov, Dexter Ian Dahingo, Saniya Peerzade.

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