Ameera Pader-Gilbert, Cppc,Acxc, Safe® 6 Practitioner Email & Phone Number

South Africa

Rivonia

Rivonia, Johannesburg

Johannesburg Area, South Africa

• Elicit and establish business needs.• Where required, conduct process mapping in line with the M&F Lean/Six Sigma methodology.• Administer and record project scoping sessions• Articulate internal business requirements.• Prepare of the Project Impact Assessment,• Prepare and maintain the following project documents:o High Level Design,o Business Requirements Definition,o Functional Requirementso RACI Matrix,o Rollout plans,o Training plans.• Oversee the translation of Business Requirements into Systems requirements.• Review and approve systems specifications as required.• Review third party vendor solutions to fit-for-purpose.• Conduct user acceptance testing on basis of requirements.

Auto And General Park, 1 Telesure Lane, Riverglen

Process and analysis Compiling and documenting Functional and Non-Functional Requirements. Scopes Initiatives Analysis Gaps within existing documentation and Systems from a User perspective.Drafting System Enhancement Requests, Change System requests and Communication Briefs. Document business requirements and functional specifications in conjunction with businessAssess requests for new features and enhancements to systemsInvestigate system bugs and identify possible solutions to eliminate reoccurrence and identify fixes requiredIdentify potential optimisation of solutions and or processesMaintain and comply with current processes established for Business SolutionsAssess and prioritise logs for development .Provide guidance in respect of testingProvide post implementation support to businessResponsible for communication to business owners

Auckland Park

Manage a team of 14 consultants. Drive all team members to meet monthly targets on Adherence, Call Handling time, Sales and Value Add product targets. Resolved escalated client complaints. Interviewed Candidates, ensured that human resource policies and procedures were met by staff. Coach and Developed staff. Evaluated Staff call performance in respect of Service, Systems and task. Dealt with Business Partners and maintained relations.

Auckland Park, Johannesburg

Managed a Team of 14 – 16 Consultants Ensured that company made an monthly saving of an average of 22%Monthly reports and presentations to the Senior Management TeamCoach and Developed Team for Better PerformanceDrive all team members to meet set out targets. Managed a complaints team of 4 – Complaints received electronically from Clients.Analysed complaints in order to determine the root cause of complaints Designed monthly feedback of top complaints in order to determine a GAP analysis between knowledge and skill.

Manage a team of 14 consultants. Ensured that team met monthly targets on Adherence, Call Handling time, Sales and Value Add product targets. Resolved escalated client complaints. Interviewed Candidates, ensured that human resource policies and procedures were met by staff. Coach and Developed staff. Evaluated Staff call performance in respect of Service, Systems and task.

Analysis monthly SQA scores and design a gap analysis in regards of skill and knowledge. Train and coach staff on areas of developments. Present training, designing training material. Create monthly reporting.

Honours Management And Economics

Bachelor Of Commerce - Bcom (Compliance And Risk)

Diploma, Business Analysis

Education record