Ameera N. Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

My role involves administering communications with customers and stakeholders while supervising a diverse team of customer representatives. I review customer query tickets, assign individual representatives to resolve the issue within the guidance of our SLA protocols, and ensure excellent customer experience by enforcing best practice-informed customer service standards. I am responsible for developing customer service policies and procedures and collaborating with other departmental teams to address any identified process or policy shortcomings. Additionally, I track team performance using KPIs and customer satisfaction feedback. My Key Accomplishments Include:• Championing customer service excellence which boosted customer satisfaction ratings and product reviews.• Initiating and sustaining strong business relationships with customers, suppliers, and relevant stakeholders which assisted in furthering business growth objectives.• Developing well-regarded customer experience strategies and customer platforms which are currently in use.

London, United Kingdom

In this role I delivered engaging marketing and customer service experiences through email, website-based live chat, and social media which generated new business and promoted transaction loyalty amongst retained customers. I also took up the challenge to enhance our business reviews through courteously receiving customer complaints/requests and utilising my strong product and process knowledge to provide customer satisfying resolutions.My Key Accomplishments Included:• Cooperating with some inter-departmental teams in carrying our regular evaluation of customer service and product supply processes so as to identify shortcomings and develop effective process improvement solutions.• Enhancing the business' Trust Pilot reviews from poor to excellent ratings within a three-month period.• Achieving consistently high customer service rankings which averaged around 97% due to adequate training

London, United Kingdom

As a customer service manager, I led a customer service department and designed the department's strategic plan in partnership with sales/marketing managers. I facilitated staff training and skills development programmes to imbue customer service excellence and reinforce departmental talent. Further, I was proactive in investigating potential risks in customer-facing processes and devised effective solutions that strengthened customer fulfilment and ensure business retention.My Key Accomplishment Included:• Steering my team to achieve 100% customer service scores and 123% of sales targets• Successfully managing a banking branch across a yearly period in the absence of a substantive Branch Manager.

London, England, United Kingdom

As a personal banker, I oversaw the process of onboarding new client accounts including guiding clients on the best account type or financial service/product to meet their needs, advising them on relevant pricing structures and regulatory rules, and cross-selling complementary product/services. I managed transactions on behalf of clients within my account portfolio, provided bespoke financial advice, and ensured compliance with prudential requirements. Additionally, I maintained accurate records of client accounts and regularly updated senior management on my portfolio's progress.My Key Accomplishments Included:• Fostering strong and trusting relationships with my clients which led to maximum client retention and positively impacted service/product sales.