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Ameera N. Email & Phone Number
Customer Happiness Manager
at
thortful
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 86%
Current company
Role
Customer Happiness Manager
Location
London, England, United Kingdom
Company size
Who is Ameera N.? Overview
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Quick answer
Ameera N. is listed as Customer Happiness Manager at thortful, a company with 85 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ameera N..
Ameera N. previously worked as Customer Happiness Team Lead at Thortful and Customer Service Manager at Stitch & Story Ltd.
Company email context
Email format at thortful
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thortful
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Profile bio
About Ameera N.
Boasting more than 10 years of customer service experience, I am a high impact and goal-oriented professional with a notable talent for developing and implementing effective customer service strategic plans and leading high-performance teams to drive customer service/experience excellence. Not one to shy from diverse and multifunctional settings, I am highly regarded for my ability to drive sales generation and business growth. I am passionate about business improvement and utilise my expert understanding of customer-facing processes and industry best practices to analyse potential risks and shortcomings and fashion effective solutions tailored to satisfy customer needs and improve business processes. A strong communicator, I am proficient at engaging with customers to understand their needs and concerns whilst maintaining their trust throughout the process of adequately resolving raised issues. I take a highly collaborative approach to problem solving and regularly interface with inter-departmental teams to develop solutions to complex issues. I thus excel at fostering long-lasting and profitable relationships with customers, colleagues, and other important stakeholders.If you are interested in collaborating, please don’t hesitate to connect with me.
Listed skills include Leadership, Customer Experience, High Pressure Situations, Conflict Management, and 43 others.
Current workplace
Ameera N.'s current company
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Thortful
6 roles
Ameera N. work experience
A career timeline built from the work history available for this profile.
Customer Happiness Team Lead
Current
Nov 2022 - Present
Customer Service Manager
- My role involves administering communications with customers and stakeholders while supervising a diverse team of customer representatives. I review customer query tickets, assign individual representatives to resolve.
- Championing customer service excellence which boosted customer satisfaction ratings and product reviews.
- Initiating and sustaining strong business relationships with customers, suppliers, and relevant stakeholders which assisted in furthering business growth objectives.
- Developing well-regarded customer experience strategies and customer platforms which are currently in use.
Jul 2020 - Nov 2022
Customer Collective Champion
- In this role I delivered engaging marketing and customer service experiences through email, website-based live chat, and social media which generated new business and promoted transaction loyalty amongst retained.
- Cooperating with some inter-departmental teams in carrying our regular evaluation of customer service and product supply processes so as to identify shortcomings and develop effective process improvement solutions.
- Enhancing the business' Trust Pilot reviews from poor to excellent ratings within a three-month period.
- Achieving consistently high customer service rankings which averaged around 97% due to adequate training
Nov 2019 - Feb 2020
Customer Service Manager
- As a customer service manager, I led a customer service department and designed the department's strategic plan in partnership with sales/marketing managers. I facilitated staff training and skills development.
- Steering my team to achieve 100% customer service scores and 123% of sales targets
- Successfully managing a banking branch across a yearly period in the absence of a substantive Branch Manager.
Nov 2010 - Nov 2019
Personal Banker
- As a personal banker, I oversaw the process of onboarding new client accounts including guiding clients on the best account type or financial service/product to meet their needs, advising them on relevant pricing.
- Fostering strong and trusting relationships with my clients which led to maximum client retention and positively impacted service/product sales.
Dec 2007 - Sep 2010
Team & coworkers
Colleagues at thortful
Other employees you can reach at thortful.com. View company contacts for 85 employees →
TF
Tiago Ferrero
Colleague at ThortfulPorto Metropolitan Area, Portugal
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LT
Lucy Tucknott
Colleague at ThortfulBrighton, England, United Kingdom, United Kingdom
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KM
Kirsty Mcmachan
Colleague at ThortfulLondon, England, United Kingdom, United Kingdom
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BE
Bridget Edmonds
Colleague at ThortfulBristol, England, United Kingdom, United Kingdom
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AE
Andrew Eardley
Colleague at ThortfulUnited Kingdom, United Kingdom
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LI
Laura Isaza
Colleague at ThortfulUnited Kingdom, United Kingdom
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EE
Eleanor Edwards
Colleague at ThortfulLondon, England, United Kingdom, United Kingdom
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PH
Pip Heywood
Colleague at ThortfulLondon Area, United Kingdom, United Kingdom
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LG
Lola Genet
Colleague at ThortfulLondon, England, United Kingdom, United Kingdom
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KL
Komal Lalwani
Colleague at ThortfulUnited Kingdom, United Kingdom
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Tiago Ferrero
Colleague at ThortfulPorto Metropolitan Area, Portugal
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LT
Lucy Tucknott
Colleague at ThortfulBrighton, England, United Kingdom, United Kingdom
View →
KM
Kirsty Mcmachan
Colleague at ThortfulLondon, England, United Kingdom, United Kingdom
View →
BE
Bridget Edmonds
Colleague at ThortfulBristol, England, United Kingdom, United Kingdom
View →
AE
Andrew Eardley
Colleague at ThortfulUnited Kingdom, United Kingdom
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LI
Laura Isaza
Colleague at ThortfulUnited Kingdom, United Kingdom
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EE
Eleanor Edwards
Colleague at ThortfulLondon, England, United Kingdom, United Kingdom
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PH
Pip Heywood
Colleague at ThortfulLondon Area, United Kingdom, United Kingdom
View →
LG
Lola Genet
Colleague at ThortfulLondon, England, United Kingdom, United Kingdom
View →
KL
Komal Lalwani
Colleague at ThortfulUnited Kingdom, United Kingdom
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FAQ
Frequently asked questions about Ameera N.
Quick answers generated from the profile data available on this page.
What company does Ameera N. work for?
Ameera N. works for thortful.
What is Ameera N.'s role at thortful?
Ameera N. is listed as Customer Happiness Manager at thortful.
Where is Ameera N. based?
Ameera N. is based in London, England, United Kingdom while working with thortful.
What companies has Ameera N. worked for?
Ameera N. has worked for Thortful, Stitch & Story Ltd, Heist, Santander Uk, and Alliance & Leicester.
Who are Ameera N.'s colleagues at thortful?
Ameera N.'s colleagues at thortful include Tiago Ferrero, Lucy Tucknott, Kirsty Mcmachan, Bridget Edmonds, and Andrew Eardley.
How can I contact Ameera N.?
You can use AeroLeads to view verified contact signals for Ameera N. at thortful, including work email, phone, and LinkedIn data when available.
What skills is Ameera N. known for?
Ameera N. is listed with skills including Leadership, Customer Experience, High Pressure Situations, Conflict Management, Team Building, Diversity And Inclusion, Sales Process, and Banking.
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