• Offer comprehensive administrative assistance for fundraising endeavors on a global scale, encompassing the preparation of meticulous due diligence materials and the management of communication with existing investors.• Foster and strengthen relationships with potential institutional investors, driving the expansion of the firm's asset portfolio.• Coordinate road shows and meticulously handle logistics for investor meetings, including the creation of investor profiles and active participation in meetings.• Fulfill the role of the firm's Investor Relations CRM administrator on a day-to-day basis, while also supporting the development of marketing and communication initiatives.• Conduct in-depth market, competitive, and performance research, and promptly address inquiries from investors.• Aid in the planning and organization of the annual investor conference and quarterly letters, ensuring adherence to regulatory requirements.

• Successfully directed all growth and client engagement efforts, resulting in a record month of revenue in a bear market within the first month of employment.• Implemented new pipeline management tools to increase efficiency.• Regularly traveled 25% of the time to build relationships and drive business.• Demonstrated strong forecasting skills, accurately predicting quarterly and yearly goals.• Led product delivery to ensure timely and successful outcomes.• Served as a public spokesperson for CryptoEQ, representing the company at events and in media appearances.

• Implemented a new CRM system to improve customer management and streamline processes.• Developed end-to-end customer support and documentation to enhance the customer experience. This included creating user guides, troubleshooting guides, and FAQs, as well as managing the customer support inbox and responding to customer inquiries in a timely manner.• Led all growth and pre-launch marketing efforts, including developing and executing marketing campaigns.• Managed community calls to foster engagement and build relationships with customers and stakeholders. Organizing and leading weekly calls, moderating discussions, and ensuring that all participants had a positive experience.Prepared comprehensive go-to-market growth strategies to drive business growth, including conducting market research, analyzing competitors, and identifying opportunities for expansion. This involved working closely with the sales and product teams to develop and execute on a plan to achieve growth targets.

• Direct operations for 80 teams across 23 countries and five continents alongside the Development Director, overseeing strategic planning and execution to mobilize HFBC for national and international humanitarian aid.• Conduct in-depth staff training for 30 Team Leaders per year to cultivate a top-performing team; oversee onboarding for 12 new partners each quarter.• Lead new registration software implementation that reduced client complaints to under 10%.• Successfully foster a travel agency partnership that reduced group travel costs by 30%.• Cultivate strategic relationships with key national and international partners, successfully engaging 1,500+ people per year towards international humanitarian aid.• Manage budget planning, development, and monitoring for all humanitarian trips across multi-cite locations in alignment with a $750K-$1M annual budget.

• Managed logistics, budgeting, scheduling, timeline planning, lodging, airfare, and related efforts for up to 50 short-term humanitarian trips per year.• Served as key communication points for vendors, national and international connections, trip participants, etc. regarding all trip activities.• Trained, coached, and mentored 50 Team Leaders.

• Ensured optimal regulatory compliance while managing all quality investigations and ISO audits, identifying root-causes and developing 30 corrective action plans in two months to achieve zero customer issues the following quarter.• Selected by leadership to oversee process re-design in the Documentation Department, leveraging Lean Six Sigma tools to capitalize on keys areas for process improvement.• Worked as a Documentation Specialist directly out of college, earning a promotion to Quality Process Analyst within one year.

• Selected to lead the Unload Logistics Team, ensuring headcount, skillset and required job functions aligned with dynamic inventory requirements. Results ensured day and night shift teams worked seamlessly in re-stocking the merchandise previously sold, delivered, and then placed back on the shelves.• Frequently worked in a business analyst role with logistics and inventory personnel to streamline inventory processes.• Served as a customer-service interface; responsible for handling on-the-floor customer issues while ensuring the latest promotions and advertisements aligned with the latest product line-up in the store. Responsible for walking the floor to quickly respond to customer questions regarding products storewide.• Trained all new-hires on store’s logistics procedures and customer service policies. • Assisted store manager in the scheduling and after-hours execution of major merchandise and floor moves.• Through the store’s internal logistics and inventory systems, supported the daily operation in merchandise back-fill and bench stock-to-floor transition

• Supported company’s procure-to pay business processes through lower-level administration of ADP – Automated Data Processing – System • Responsible for entering all vendor invoices; provided analysis of the vendor invoice process.• Job functions and responsibilities also included reconciling Purchase Orders against income, and creating Accounts Payable payments ready for check-run.