Ameerul Aslam Kamarudin Email & Phone Number

Georgetown, Penang, Malaysia

• Monitoring, maintaining and conducting troubleshooting methods with regards to the issues in court system (Case Management System - CMS) and local area networks (event of system/network failure).• Provide help desk assistance and technical support either on-site or remotely for all types of issues affecting end users, such as software problems, system failure, network breakdowns, and hardware failures.• Identify the source of the problem (issue) and responsible for resolving the problem depending on whether it is a software or a hardware issue.• Acquired for receiving, validating and logging end user requests (reports). • Analyzed and interpret the user requests to ensure the classification, prioritization and escalation of the requests are meet the service-level agreements (SLAs).• Responding in a timely manner to service issues and end user requests.• Coordinating with other vendors who provide maintenance and support services for hardware or software applications.

Bukit Mertajam, Penang, Malaysia

• Administer all Maxis customer enquiries and orders, provides information or appropriate consultation to customer for various products and services (mainly postpaid and fibre plan) and place their order accordingly. • Offered professional consultation and advice on appropriate products or services to select optimal and cost-effective methods based on customer needs.• Manage all customer issues, resolve all complaints effectively and ensure appropriate assistance in compliance with company policies and procedures.• Be an ambassador of Maxis with a customer-oriented mind-set to capture opportunities and deploy solutions through a customer experience.• Develop and maintain strong professional relationships and manners with customers aiming to build a loyal and returning client base. • Act as Person-in-Charge (PIC) and take responsibility for store daily operations, including device stock management and store merchandising.• Been assigned by Head of Maxis Centre (HoMC) to help Maxis Online Support Team (MOST) handling customers’ enquiries and orders virtually via Maxis website during Movement Control Order (MCO).• Call customers to inform them about company’s new products, services and policies.• Take customer calls and provide accurate, satisfactory answers to their enquiries and concerns.• Review customer accounts, providing updates and information about billing, shipping, warranties and other account items.• Guide customers through troubleshooting, navigating the company site or using the products or services.

Bukit Mertajam, Penang, Malaysia

• Ensure that products are produced as requested (vehicle parts) in the production/daily work plan, as efficiently as possible, following all relevant SOP’s & to the highest standards.• Performing rework and quality testing related to the production of parts, components, subassemblies, and final assemblies and ensure that the quality of products meet the Quality Assurance and Quality Control (QA/QC) requirements.• Setup the production equipment and supplies before executing the job orders and perform regular equipment maintenance to ensure production capacity and quality.• Record Keeping - Ensure all production activities are accurately recorded (e.g., event logs, time logs and etc.)• Housekeeping - Ensure that the assigned work area is kept clean, safe and organized.

Cyberjaya, Selangor, Malaysia

• Worked on an internal project, a web application system for Sales Department to track fibre infrastructure availability (Port) for Putrajaya, Cyberjaya and Puchong areas. • Provide administrative support by preparing reports, monitoring email and maintaining files for any documentation necessary as directed by supervisors.• Make a documentation to detail the project development, logic and testing processes.• Documented bugs/errors report, analyze and recommend potential solutions using Microsoft Word to system developer. • Create, design and edit videos and posters for every TM Sales Department event.

Information Technology, Information Systems Engineering

Courses: Fundamentals of Computer Science, Data Communication and Networking, Fundamentals of Information System, Java Programming, System.

Pst Module Ii, Science

Courses: Computer Science, Physics, Chemistry, Mathematics