- Responsible for managing the key KPIs:- Maintaining posting accuracy of >99%- Maintain Debit balance of less than $500K over 60 days.- Maintain vendor recoverable balance of less than $100K Over 60 Days- Spearheading ongoing migration of Netsuite ERP to a Cloud based Platform. - Manage Global vendor Payables - Maintain debit balance of less than $100k and lesser exposure to the P&L- Engage in annual audits and provide supportings to PWC Audit Team.- Engage with Internal Audits on any process observations or remediation.- Manage operations and attrition by less than 2%- Act as a first point of contact for any vendor escalations or leadership level escalations.- Engage in continous process improvement by reducing Open items parked for various invoicing issues.- Engage in appraisal and yearly performance related discussions.- Participate in monthly reviews with Sr.Leadership Team. - Work with General accounting teams to provide supporting for reconciliations.- Work with internal stakeholders (Product owners, Legal, Facilities, Rent, Royalties, Global Services and other Teams.- Participate in yearly appraisal and performance review discussions.- Work with Finance transformation teams to bring in process efficiencies - Facilitate sandbox testing for various Netsuite ERP related enhancements.

• Leading a team of approximately 13 Specialists; responsible for overall direction, coordination, and evaluation of the team• Focused towards achieving Team metrics and achieving higher customer satisfaction scores.• Identifying and eliminating barriers to accuracy, productivity, and quality• Manages workforce, develops and maintains staff scheduling and capacity planning.• Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.• Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.• Owning escalated customer contacts and leading the effort to satisfactorily resolution• Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials and processes• Providing prompt, efficient, detailed, customer-oriented service to AWS customers• Driving projects that improve support-related processes• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams• Acting as an advocate for our customer, reporting and acting on observed areas for improvement• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience• Assisting with customer communication during AWS critical launches and support events

- Pioneered and mastered the International Contract Review process and helped transition the Americas portfolio to Bangalore. - Helped the process to stabilize, build, scale up and achieve 99.75% invoice accuracy by implementing effective quality controls and measures in contract review and invoicing and constantly brainstorm for new Ideas and quick fixes. - Manage daily tasks and closures within agreed SLA with accuracy target of 99%. - Was involved in various internal projects and UAT testing and also played integral role in migration of Invoice review cases from Siebel to salesforce. - Also involved in complex Indigo Project to reduce manual billing and use systematic method of Billing Groups. - Involved in credit rengineering and reducing levels of approvals and Teams. -Drive high volume driven month end closure of contract entries, manual invoices, credits and meeting key timelines helping revenue teams and Executive Management derive the revenue numbers. - Key go to person for all Booking related and Deal acceptance related queries. - Ideate and Engage with Program Management Team to rollout new system enhancements.- Continuous improvement in acccuracy by brainstorming on errors- Publish Final Contracts list report to Sr.Executves and downstream Teams. This report helps drive revenue recogniton, deal bookings, commissions and forecasting churns. - Publish Sales violation reporting to Senior Management and engage with Sr.HR Team whenever needed. - Act as SPOC for SOX compliance related activities. Involved in approval of credits at Supervisor level and final sign off on Tier A+ customers. - Engage with PWC and Internal Audit to review controls and manage monthly controls. Collaborating with internal teams on contract and billing interpretations, reconciling and helping Cashapps Team close their monthly cycle. - Drive closure of complex manual invoices, credit and rebilled invoices, managing metrics, QBR reports and managing People.

Manage all international contracts review single handedly including APAC and EMEA

Worked with multiple functions of order processing department. Started with SMB order processing and later moved into Quality Review team which was a pilot batch. Got trained well with auditing 10k orders and above and established myself. Applied internally as Operations coordinator in Dell Financial Services in the Dell Leasing department. Handled the (HCS) Healtcare segment N.America segment and the (LCA) Large Corporate Accounts segment. Got specialised in preparing lease schedules and sending to customers. Act as a liaison between Credit, Sales, Pricing and Major account executive. Analyze and keep a track of credit limit for customers. Work with pricing team if product residue is less than prescribed limits. Ensure lease schedules are sent out monthly and quarterly. Got promoted as Group Lead and was assigned to review teams lease schedules and maintain Quality. Reported teams quality numbers and stack ranked them.

Managing the accounting, order processing, cash and bank handling and operations of the Branch.