Ame Gilbert Email & Phone Number

Richmond, Virginia Area

Richmond, Virginia

• Claims Assistant Supervisor Virginia Department of the Treasury, Unclaimed Property Division December 2014- present
• Supervise two teams within the claims division- comprised of 11 full time employees. Additionally, provide supervision to 3 part-time employees on a contractual basis.
• Review claims at 2nd and 3rd level review for accuracy and serve as final reviewer for complex claims or claims forwarded for review from the Office of the Governor or Secretary of Finance for payment.
• Relay goals and objectives to the staff and maintain weekly statistics to ensure goals are being met in a timely manner.
• Address and document performance issues and carry out Performance Improvement Plans if necessary.
• Coordinate training sessions and monthly claims meetings to effectively communicate changes to the staff and introduce new programs, procedures, etc.

• Claims Team LeaderVirginia Department of the Treasury, Unclaimed Property DivisionMarch 2014-December 2014
• Manage daily workflow of six non-exempt claims processing technicians.
• Assisted in developing and maintaining formal procedures for claims processing.
• Provide second- level approval of claims reviewed and processed by first-level associates.
• Set weekly and monthly processing goals and expectations for claims processing staff while providing the necessary tools for the team to meet and exceed set goals.
• Completion of annual employee reviews for four claims technicians.

• Provided excellent customer service to Citizens of the Commonwealth thru in-person meetings, telephone and electronic communications.
• Recipient of multiple commendations for superior customer service during the claims process.
• Initiated, developed and trained members of the Division on the Investigative claims/escheatment process.
• Initiated and develop implementation of improved claims processes through membership on multiple Process Action Teams within the Division.
• Received “Major Contributor” ratings on all annual evaluations.

• Certified seller of Yahoo! Products for Media General.
• Prepared, presented and closeed contracts with C- level executives.
• Maintained up-to-date and accurate records of all contacts and activities in the sales database.
• Forecasted monthly and quarterly sales with a high degree of accuracy.

• Focused solely on companies in the Mid Market category (250-2500 employees).
• Trained new members of team in all aspects of the position.
• Prepare and present presentations for senior level clients and prospects.
• Provide exceptional post sale service to clients.
• Identify and research target prospects in assigned territory.

• Responsible for achieving and maintaining district objectives.
• Recruit, develop and maintain effective volunteer committee.
• Trained and effectively mentored professional staff advisors and post leaders.
• Prepared and maintained budgets while consistently generating revenue for the Council

• Qualify borrowers for appropriate mortgage loans (review credit reports, income documentation, and applications).
• Conduct regular sales calls to new and existing clients.Attend trade shows and give presentations of company’s products, guidelines, and policies.
• Close forecasted units according to company guidelines and expectation.
• Work closely with secondary marketing department for current rate changes.

• Qualify borrowers for appropriate mortgage loans (review credit reports, income documentation, and applications).
• Conduct regular sales calls to new and existing clients.Attend trade shows and give presentations of company’s products, guidelines, and policies.
• Close forecasted units according to company guidelines and expectation.
• Work closely with secondary marketing department for current rate changes.

• Qualify borrowers for appropriate mortgage loans (review credit reports, income documentation, and applications).
• Conduct regular sales calls to new and existing clients.Attend trade shows and give presentations of company’s products, guidelines, and policies.
• Close forecasted units according to company guidelines and expectation.
• Work closely with secondary marketing department for current rate changes.

Glen Allen, VA

• Complied with Judgmental Decisioning Department guidelines and policies for approval of credit card, auto and unsecured lines of credit
• Maintained underwriting approval level of $20000
• Reviewed credit applications for income verification and credit approval

Bs, Sociology

Education record