• Implemented various Salesforce Cloud Solutions.• Delivered end-to-end solutions by centralizing CRM as a success hub for clients and executed SAP integrations.• Conducted business analysis based on user stories and created the conceptual document.• Developed Project Tracking System.• Developed After Sales Service System integrated with ERP.• Developed B2B Portal solutions to meet ordering and dealer needs.• Integrated Einstein Activity Capture Solutions to sync and auto relate Lead and Opportunity processes, events and Calendar with Outlook and provided sales users seamless insight on pipeline.• Developed KPI dashboards and reports specific to each process.• Installed Flow automations to simplify and streamline repetitive tasks, ensuring concise and effective delivery. • Configured security settings on the basis of profile. • Prepared data migration templates to provide flawless and complete data migration from legacy systems to Salesforce. • Configured the mobile app to provide best experience to the sales and service teams. • Accelerated business processes by designing different applications for different users.• Customized the Lead and Opportunity processes for different needs and teams.• Prepared technical documentation and user documentation at the end of the project.• Prepared separate trainings for Users and Administrators.• Developing AI supported After Sales Service System and B2B Order Management System

• Developed and improved Apex Triggers, Classes, Tests, Batch, Schedule Classes, and LWCs.• Fixed bugs, upgraded interfaces, and enhanced performance in Apex customizations.• Implemented Apex, LWC, Visualforce, APIs (SOAP/REST), SOQL/SOSL, and batch processing.• Automated business logic with Flows and designed efficient solutions for requirements.• Conducted data modeling, integration testing, and performance optimization.• Collaborated with teams to assess system loads and propose improvements.

Ensured data accuracy with validation rules, formulas, and dashboards.Configured roles, sharing rules, and workflows for automation.Implemented web-to-case, email-to-case, and lead routing.Provided support for reports, dashboards, and admin tasks.Customized dashboards to track productivity and performance.Imported data with Data Loader and created effective visualizations.Collaborated on layouts, timelines, and security measures.Developed scripts for integration, automation, and bug fixes.

• Coordinated and directed budget and financial operations to increase efficiency.• Cooperated with Online Food Ordering Services like YemekSepeti and GetirFood, to meet the need emerging in the pandemic and turn it into an opportunity.

• Synthesized current intelligence and data to support recommendations for action. • Conducted data analysis to prepare forecasts and identify threats. • Created or reviewed technical design documentation to drive accuracy of reporting solutions. • Gathered and organized data to analyze current institutional database. • Visited 23 Countries and communicated with personnel and suppliers on behalf of the institution. • Generated reports and obtained data to develop analytics on operational metrics. • Collected, tracked and reviewed data to evaluate operational requirements. • Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources. • Ran routine security checks, suggesting improvements as necessary. • Designed and utilized data recovery and asset protection plans. • Maintained updated knowledge of law enforcement tactics, policies and procedures. • Communicated security policies to staff members and performed security training. • Gathered data from daily logs and incident reports to locate security weaknesses. • Developed crisis response and evacuation strategies for use during emergencies. • Monitored internal and external communication and reported abnormalities. • Scheduled routine maintenance and updates on security programs, cameras and other devices. • Implemented security software, programs and firewalls to minimize cybersecurity threats. • Provided friendly and professional assistance to users.