* Project Management: Led the e-invoicing project with a detailed progress matrix and coordinated with key stakeholders, including the Ministry of Finance, HAICOP, CIMF, DGI, DGE, DGELF, DGCP, ANCE, and other partners.* Regulatory Monitoring: Analyzed financial and legal reforms to ensure compliance with new regulations.* Business Development: Built and managed a customer portfolio for the e-invoicing service, fostering long-term relationships.*Client and Partner Relations: Presented project solutions to customers and supported the integration of e-invoicing into the "E-Payment" project for public procurement.*Event Organization:-Organized the AFRIC'UP exhibition (2019).-Actively participated in key industry events, including the Public Procurement Fair (2019), SITIC (2017), and Tunisia's first training seminar on e-invoicing (2017).

*Client Management:- Coordinated with the legal department to finalize membership contracts.- Managed the customer subscription process, including processing offers, orders, and service activations.-Created and maintained customer profiles on SAP_BO (identification creation, sales recordings, invoicing setup).* Technical Coordination:- Worked closely with the technical department to create and configure transactional customer accounts on the platform.- Collaborated with engineering teams to ensure readiness and deployment of technical solutions.*Training and Communication:- Organized e-invoicing training seminars in coordination with the training department.- Developed and implemented communication strategies, including disseminating updates on reforms, regulations, and pricing changes to stakeholders.* Invoicing and Compliance:- Established and enforced invoicing management rules in line with pricing policies.- Monitored transactional data to extract insights necessary for accurate invoicing.- Oversaw the submission of monthly and quarterly electronic invoices.*Customer Support:- Responded to client requests and inquiries, ensuring high levels of satisfaction.

* Financial Oversight:- Monitored supplier settlements and optimized payment times by ensuring invoice compliance with supplier contracts.- Controlled budgetary expenditures and tracked the implementation of the investment budget.- Validated staff payroll and ensured alignment with financial regulations.*Regulatory Compliance:- Ensured adherence to local legislation, tax provisions, and financial regulations.- Managed regulatory reporting and compliance with relevant laws.* Performance and Process Improvement:- Identified and implemented organizational best practices to drive efficiency.- Supported transformations to enhance performance, including developing and implementing new procedures (e.g., e-invoicing processes).*Data-Driven Decision Making:- Monitored turnover and managed steering tools such as dashboards and progress matrices.- Identified, developed, and tracked KPIs to improve organizational performance.

* Strategy Management: Managed, developed, coordinated, and implemented the company’s e-invoicing strategy.* Process Coordination: Coordinated, executed, and monitored all activities related to the e-invoicing process, handling 16,000 invoices per year.*Cross-department Collaboration: Worked closely with various departments (IT, Technical, Sales, Collection, and El-Fatoora platform) to ensure process relevance, integrity, and compliance.* Compliance Monitoring: Ensured that e-invoicing processes aligned with procedures, board decisions, and local legislation and regulations in Tunisia.* System Reconciliation: Communicated with system users to manage control and reconcile invoicing flows between different systems.* System Stabilization and Updates: Monitored the stabilization, evolution, and updates of invoicing systems to ensure efficiency and accuracy.* Billing and Service Management: Managed billing for the "El-Fatoora" service, including defining prerequisites, developing test scenarios, and producing service invoices.* Performance Reporting: Developed reports to monitor sales performance, including quarterly and annual invoicing statistics, graphs, and visuals.*Issue Resolution: Handled denied invoices and client queries, coordinating with the technical and sales departments to resolve issues.* Process Improvement Proposals: Proposed improvements to top management to enhance management systems related to the e-invoicing process.-/

* Invoicing Oversight: Monitored, tracked, reviewed, approved, and issued 20,000 invoices per year across 5 customer profiles and 3 lines of activity.* Process Improvement: Developed and sustained best practices related to billing processes, ensuring compliance with company policies and legal requirements.* Data Management: Managed billing databases, archived invoice data by category, and ensured proper electronic backup processes.* Cross-Department Coordination: Collaborated with 5 different departments (Systems and Operations, IT, Technical, Sales, and Collection) to ensure an efficient invoicing production process.* Data Processing: Cleaned billing files, removed duplicates, checked file structures, ensured data completeness, and integrated missing flows.* Audit & Validation: Audited invoices, validated pricing, services, taxes, and ensured overall invoice accuracy.* Procedure Development: Developed and implemented invoicing procedures in line with company policies and legal regulations.* Compliance Monitoring: Ensured compliance with the invoicing process, procedures, board decisions, and company policies.* Scenario Testing: Set up and tested new invoicing scenarios.* Client Query Resolution: Processed denied invoices, retrieved information from technical and sales teams, and handled customer queries.* Billing Delivery: Generated and sent invoices to clients, including XML invoice details for customer requests.* Information Dissemination: Communicated with clients regarding price changes, product invoicing status, and other relevant updates.* Contract Management: Monitored and followed up on technical interventions for bank maintenance contracts, verifying billing details with supporting documents.* Sales Reporting: Generated quarterly and annual sales summary reports with statistics, graphs, and visuals, providing recommendations for tool improvements to senior management.

* Customer Subscription & Financial Recovery: Mastered the customer subscription process and managed financial recovery procedures.* Invoicing Procedure Development: Developed and mapped the TTN invoicing procedure.* Collection Control: Controlled the customer collection process, ensuring effective and timely payments.* VAT-Suspended Customers: Managed customers under the VAT-suspended purchasing regime.* Board of Directors Records: Managed records for the TTN Board of Directors.* Commercial Monitoring: Monitored commercial campaigns for the digitalization of foreign trade procedures in Tunisia.* Reporting & Analysis: Produced various management and monitoring reports, including turnover monitoring, platform activity, test reports, and TTN agency performance.

* Micro-Credit Management: Managed the granting and repayment of micro-credits for group employees, including contract preparation, file management, bill processing, and follow-up on amortization schedules.* Financial Assistance: Assisted in managing the company’s financial situation, providing support for financial analysis and reporting.* Document Preparation and Monitoring: Ensured the accuracy and timely processing of financial documents related to micro-credit management and other financial operations.