Amel O. Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Specialized in certification, conformity assessment, quality auditing, and compliance with ESMA, EQM, SASO, ECAS, and Saber standards.• Successfully navigating B2B interactions and establishing strong client relationships.• Engaging in business development and lead generation activities within the realm of government relations.• Actively participating in various events and expos to showcase certification services, emphasizing product registration and certification for UAE and… Show more • Specialized in certification, conformity assessment, quality auditing, and compliance with ESMA, EQM, SASO, ECAS, and Saber standards.• Successfully navigating B2B interactions and establishing strong client relationships.• Engaging in business development and lead generation activities within the realm of government relations.• Actively participating in various events and expos to showcase certification services, emphasizing product registration and certification for UAE and Saudi Arabia.• Initiated global outreach, contacting companies worldwide through different platforms to explain SASO, MOIAT, and GSO procedures and standards.• Conducting 2-3 meetings daily, delivering PowerPoint-backed orientations to clients entering the UAE/KSA market.• Thoroughly explaining compliance and testing requirements tailored to each client's products. Show less

Ras Al Khaimah, United Arab Emirates

• Managed outbound calls, addressing inquiries, and handling complaints for optimal customer satisfaction.• Led the recruitment and deployment of 540 domestic workers, ensuring a tailored match for clients.• Established efficient communication with the Ministry of Human Resources (MOHRE) for complaint resolution.• Streamlined client support by efficiently processing refunds and replacement documentation.• Demonstrated expertise in Microsoft Excel, PowerPoint, Teams, and CRM… Show more • Managed outbound calls, addressing inquiries, and handling complaints for optimal customer satisfaction.• Led the recruitment and deployment of 540 domestic workers, ensuring a tailored match for clients.• Established efficient communication with the Ministry of Human Resources (MOHRE) for complaint resolution.• Streamlined client support by efficiently processing refunds and replacement documentation.• Demonstrated expertise in Microsoft Excel, PowerPoint, Teams, and CRM tools for seamless communication and effective Customer Relationship Management. Show less

Addis Ababa, Ethiopia

• Interviewed and screened 300+ domestic worker candidates for placement in GCC families in Qatar, Kuwait, UAE, and Jordan.• Produced CV videos with bilingual subtitles (Arabic and English) to effectively showcase candidates to clients.• Resolved client and candidate complaints promptly, showcasing effective complaint management skills.

Jeddah, Makkah, Saudi Arabia

• Integral part of the team, serving walk-in customers with a focus on overall customer care.• Managed petty cash, contributing to effective financial operations.• Achieved sales targets through proactive selling initiatives.• Gained valuable insights into business operations, fostering a deep understanding of how businesses operate.• Developed skills in communication, sales, inventory management, and control.

Bachelor'S Degree, Accounting And Finance, 3.65

Activities and Societies: Community services and political clubs

High School Diploma