Amel O. Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Specialized in certification, conformity assessment, quality auditing, and compliance with ESMA, EQM, SASO, ECAS, and Saber standards.
• Successfully navigating B2B interactions and establishing strong client relationships.
• Engaging in business development and lead generation activities within the realm of government relations.
• Actively participating in various events and expos to showcase certification services, emphasizing product registration and certification for UAE and… Show more
• Actively participating in various events and expos to showcase certification services, emphasizing product registration and certification for UAE and Saudi Arabia.
• Initiated global outreach, contacting companies worldwide through different platforms to explain SASO, MOIAT, and GSO procedures and standards.

Ras AL Khaimah, United Arab Emirates

• Managed outbound calls, addressing inquiries, and handling complaints for optimal customer satisfaction.
• Led the recruitment and deployment of 540 domestic workers, ensuring a tailored match for clients.
• Established efficient communication with the Ministry of Human Resources (MOHRE) for complaint resolution.
• Streamlined client support by efficiently processing refunds and replacement documentation.
• Demonstrated expertise in Microsoft Excel, PowerPoint, Teams, and CRM… Show more
• Demonstrated expertise in Microsoft Excel, PowerPoint, Teams, and CRM tools for seamless communication and effective Customer Relationship Management. Show less

Addis Ababa, Ethiopia

• Interviewed and screened 300+ domestic worker candidates for placement in GCC families in Qatar, Kuwait, UAE, and Jordan.
• Produced CV videos with bilingual subtitles (Arabic and English) to effectively showcase candidates to clients.
• Resolved client and candidate complaints promptly, showcasing effective complaint management skills.

Jeddah, Makkah, Saudi Arabia

• Integral part of the team, serving walk-in customers with a focus on overall customer care.
• Managed petty cash, contributing to effective financial operations.
• Achieved sales targets through proactive selling initiatives.
• Gained valuable insights into business operations, fostering a deep understanding of how businesses operate.
• Developed skills in communication, sales, inventory management, and control.

Bachelor'S Degree, Accounting And Finance, 3.65

Activities and Societies: Community services and political clubs

High School Diploma