Local Insights is all about backing small business.Big-name companies often have the resources to make a big splash on the internet, but it can be harder for independent and local ones to stand out. And that’s where we come in. Our focus is on building up your online profile, so that when customers go looking for local services they can find your business easily.We understand the importance of supporting local businesses and know the best ways to help independents attract customers online. People can pay bucket loads hiring entire teams to manage their digital world, but the great thing about Local Insights is you don’t have to. We have the know-how and can provide you with the tools to pack a punch online without breaking the bank.From Google listing optimisation and virtual tours through to managing directories and online reviews, we have a range of products that will get you jumping off the page and climbing online. an Account Managers Duties include:Corresponding monthly with clients via phone calls, text/SMS, and emailManagement & optimisation of clients’ Google listingsAnalysing performance and setting action plansProviding online/digital advice to clientsMaintaining a high level of retentionClient relationship building

• Day to day relationship management of 3-4 high value accounts• Daily liaison with various stakeholders in the business to ensure achievement of client requests/queries• Knowledge of each client contract and services, KPI’s and SLA’s.• Constant review of campaign performance, analysing data to understand and tackle under-performing service levels• Liaise with senior management regarding budgets and campaign volume• Provide weekly reporting with commentary to clients• Drive forward client requests and new initiatives• Review and provide feedback to clients regarding mystery shop reports – identifying areas of underperformance and raising these with line managers to continuously improve• Review and appropriately respond to all complaints – liaising with other stakeholders/line managers to investigate complaints so that each instance is thoroughly investigated, and all complaints resolved to the complainants satisfaction. • In consultation with our marketing assistant, ensure that all promotional materials used in the field are accurate, on-brand, developed in accordance with the charity’s brand guidelines, and have approval given by the charity• Assist in the preparation of comprehensive tender documentation and support in the delivery of tender pitches/presentations• Project manage the mobilisation period with any new client liaising with other stakeholders (operations, people, IT, finance, client services) to ensure that all tasks are completed on time so that the campaign is fully resourced, knowledgeable/trained, with the technology to support and delivery the campaign.

The Customer Account Manager is a key position within the Portable Offices business. The primary focus of the role is the professional management and profitable growth of the hire and sales customer base.- First point of call for incoming enquiries.- Interaction with customers visiting depot and periodic customer visits.- Enquiry qualification.- Estimating.- Providing and following up quotations.- Calling existing, prospective and lapsed customers.- Providing Visio drawings where necessary.- Appointment scheduling.- Comprehensive maintenance of customer records on CRM system.- Joining, updating and monitoring buying portals.- Literature eg. Mailers, flyers etc.- Pre Qualification Questionnaires.- Client Management- Providing a high level of customer service - Dealing with new and exisisting clients

Project Coordinator for Project SalesResponsible for professional management and fulfilment of orders for windows and doors for commercial projects (mainly new build projects, and periodically renovation projects).Dealing with mainly contractors operating in the commercial construction market. My key responsibility as a Project Coordinator is to ensure that orders are professionally fulfilled by meeting the expectations of the customer to ensure repeat business where relevant, manage the contractual risk to our business and get paid on time.

Account and Project Manager at JPA Furniture Ltd:- Growing the accounts through communication & customer relationship building.- I was one of the primary contact for all project related communications. - Work in tandem with Project Principal (Salesperson) to set client/project expectations and build client relationships.- Including creating quotes and documentation alongside the sales person to achieve the customers’ requirements. - Analyse, plan, schedule and implement project requirements.- Establish overall project scope and lead internal project team to ensure a coordinated effort including: directing the design and specification process, overseeing pricing and order entry and developing micro schedules.- Conduct team meetings to ensure all team members understand their role and work requirements.- Manage the project budget to include tracking actual vs. projected pricing, order revisions, changes to scope and change orders. - Attend project/construction meetings as required.I am a multi-skilled professional with a superb track record of managing complex functional projects to provide effective furniture solutions and currently manage projects across various different market sectors.I provide overall project management for on-going accounts as well as short and long term projects from initial inception to final close out, and am able to manage project expectations and take full responsibility for the delivering of project objectives.Often I was fully involved within the whole process including the sales pitch, quoting, negotiating (between suppliers and customers), sourcing furniture and overall general management.

• This was a very demanding role: predominately dealing with all customer requests, dealing with these are quickly and efficiently as I could to keep the high service reputation, first impressions really count!• I used the internal computer system, Visual One, which I picked up extremely quickly; I feel that I can pick up any new software quickly; I’m a very fast learner as I have always worked with computers and various software packages.• I also helped with the reservations; this consisted of taking bookings through the internet, phone or emails and entering them into the system. This included working out the correct room rate and up-selling executive rooms.

• My main role was to greet guests and help with anything they may need, all front of house duties.• I was also involved with some admin duties including booking doctor’s appointments, Stationery orders, filing, photocopying, taking phone calls and assisted with the PA’s and Directors tasks.

• I started working in WH Smith as a key-holder in January 06; I kept this job for eighteen months until my last year of University when I moved to London. Due to my hard work and knowledge I was trained to a higher level in May 08.• I was responsible for managing my team of staff, including staff rota and wages, for several branches. • Amongst my other duties I also handled customer complaints, assisted with the deliveries, merchandising, selling promotions towards daily targets as well as encouraging members of staff to reach the target, used various computer systems and all accountability for the cash within the branch.• I accomplished all of the recruitment and training for Watford and St Albans, I also was given the task of recruiting all staff for a new shop. • My role also included many of the store manager’s duties to help support the area management team.

• This job was predominantly covering the permanent runners when they were on shoots. • The job was diverse from cleaning kitchens to research tasks. There was always a lot to do so I had to prioritise my duties. • I often covered reception, where I booked meeting rooms, used the switch board and did various admin duties.• I also did some logging and question research during my time at RDF.

Freelace Runner for Britain's Got TalentWorking on the auditions, no day was like any other! Whether this was taking care of a man dressed as a chicken to making tea rounds (for about 50 people!)Long hours and a lot of hard work to produce such a major show, but well worth the experience.

• Studio Runner on The Trisha Goddard Show was a lot of hard work and long hours, but I loved it; my duties were varied, everything from taking care of the difficult guests to making lots of teas.• I also had the opportunity to help coordinate the guests, this proved difficult as you have to know where they are at all time; so they don’t see each other before the show. • I had the opportunity to work in Audience Research. This involved ringing up potential audience members, advertising on the street and also supporting the researchers in finding guests for the show.