A Passionate and innovative operations manager with extensive experience in getting the best out of teams. Showcasing an excellent approach to solving problems and a proven ability to motivate teams to exceed targets across a national store network. Technical knowledge, communication skills and being outcome and customer focused whilst having a thirst for knowledge and development, sets me apart for other young professionals.

Still fulfilling the job roles from my previous title as Corporate Sales and Assistant Marketing Manager but with a some extra responsibilities.- Manage National Call Center - First point of contact for all general online/ phone customer inquiries. - Dispute resolution- Staff Training - Screening, Interviewing and hiring staff

-Coordination for South Australia, Western Australia and Northern Territory corporate sales and support to corporate manager.-First point of contact for all general online customer enquiries. -Liaison and communication with all marketing sponsorship and donation requests.-Managing the Communication and Marketing plan.-Customer rewards program.-Follow up and implementation of peak period analysis -Assistance with video production for the website.-Website maintenance-Creating Social Media content- Working with Key contractors that provide support to the marketing team. - Customer relations - Staff/ Management training - Running Cross Promotions - Event management and; - Managing Social Media platforms

 Answering phones to customers Being creative and hands on to make desired products  Liaising with couriers, suppliers and other Edible Blooms teams  Dealing with customer problems and finding appropriate solutions

Maintain Facebook and Other Social Media sites Be involved with 'think tank' to grow our marketFilming and Editing of auctions and special promotions Develop Office protocols around Facebook Set up Work Health and Safety in accordance to the Manual Helped with development of procedures (evacuation plans, manuals and log books)

Between finishing my year 12 studies at Pembroke College in December 2009 and December 2011, I was an intern for Kempinski Hotels International. ―The Kempinski name is proudly borne by a growing collection of distinguished Hotel properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style ―.- I was situated in a new hotel every month in range of different departments; tasks included a number of different duties.