Assisted the Transport Officers with day-to-day business operations. In addition to business support duties, I also covered the role of a Transport Officer for 6 months. Additionally, from February to June 2023, I took on a Project Support Officer role as we migrated operations to Pax QM System. Reported to the Transport Manager. • Planned and implemented transport operations for young people with complex health needs accessing education and respite.• Provided guidance and support to managers, applicants, schools, and transport operators for efficient and effective transport services.• Maintained comprehensive data records to improve service quality and obtain missing information when needed.• Project coordinated transition to new cloud-based software, ensuring the timely success of system implementation.

Managed day-to-day and strategic operations in this busy organic supermarket with over NZD 1 million annual turnover. Achieved a 3.6% net profit and 32.5% GP in the financial year 2021-22. Directly responsible for 18 employees. Reported to the CEO. Key responsibilities: • Produced monthly reports on store profitability, customer trends, budget analysis, and HR matters.• Managed recruitment and identified future resourcing needs and strategies.• Implemented COVID-19 safety protocols and adapted to changing requirements.• Built excellent supplier relationships • Oversaw stock procurement and inventory across all store departments. • Audited weekly timesheets and prepared payroll.

Supported the Store Manager in maintaining operations and HR standards, ensuring the success of the flagship retail store. • Co-managed employee lifecycle of 35 staff.• Assisted in the project coordination of the entire store relocation in 2020.• Took the lead on seasonal visual merchandising projects and seasonal displays. • Supported staff with training and development. • Positively contributed to customer experience with creative and successful ideas.

Responsible for hundreds of shelf-stable stock lines. Reported to the Assistant Manager and Store Manager. Responsibilities included: • Building supplier relationships, managing stock inventory, and optimising orders for a healthy GP. • Facilitated in-store events and workshops to generate extra revenue and build community. • Supported training, direction, and workflow of Grocery Department staff.• Assisted in coordinating staff and operations of stock-take events. • Reviewed and improved department processes and procedures.

Worked full-time retailing fantastic organic and fair trade goods. Reported to the Store Manager and Assistant Manager. Duties included: • Accurate cash handling, including POS reconciliation and cash-up at the end of the day.• Receiving deliveries, ensuring invoices are correct and merchandising goods. • Answer customer queries, sharing knowledge of organics and upselling where appropriate. • Delivering exceptional customer service and positively contributing to customer experience.