Amelia Ching Email & Phone Number

Singapore, Singapore, Sg

As the founder and CEO of AgilenLite, I lead a professional training and consulting firm focused on enhancing IT-enabled services and technology management practices. AgilenLite is an Accredited Training Provider of the Institute of Banking and Finance (IBF) Singapore, which strengthens our collaboration with industry leaders. Our partnerships with esteemed institutions, such as the Singapore Management University Academy (SMUA), allow us to deliver programs that address the latest trends in technology.At AgilenLite, we go beyond being a training provider; we build relationships that empower professionals to excel. We support:➼ Operations and business support teams seeking greater efficiency.➼ Technology and risk management professionals aiming to sharpen their Cybersecurity and Cloud Computing skills.➼ Financial services and fintech organizations ready to prepare their workforce for future demands.➼ System integrators and tech-managed service providers focused on improving integration capabilities.➼ Professional training providers looking to develop impactful training solutions.➼ Higher learning institutions eager to offer real-world learning experiences.

Singapore, Singapore, Sg

New York, New York, Us

In my role as Head of Risk & Control and PMO, I led risk management and program oversight for the TTS Technology group across the Asia Pacific region, ensuring compliance and operational resilience.Key Responsibilities:• Directed risk and control functions, reinforcing governance and operational safeguards for TTS Technology initiatives in Asia Pacific.• Established and managed the IT outsourcing clearance process, ensuring compliant deployment of TTS applications across the region.• Oversaw program management office (PMO) functions, driving project efficiency and alignment with risk controls and regulatory standards.

New York, New York, Us

As the Head of Application Support & Assurance, I established and led a 24/7 Global Centre of Excellence in Singapore, driving high-quality production support and service delivery for our global client base.Key Responsibilities:• Established and managed a 24/7 Global Centre of Excellence, enhancing production support capabilities across multiple regions.• Supervised and ensured the performance quality of IT Outsource service providers, maintaining high standards in service delivery.• Implemented a comprehensive IT Service Desk, streamlining support operations and optimizing service response times.

New York, New York, Us

I led implementing a unified electronic banking delivery process across Asia Pacific, creating standardized client onboarding and training experience that enhanced consistency and efficiency for global, regional, and local clients.Key Responsibilities:• Spearheaded a unified electronic banking implementation process, streamlining delivery for clients with operations across Asia.• Developed and standardized client and internal training programs to ensure consistent onboarding and support experience.• Enhanced operational readiness by aligning regional practices with global standards, improving cross-functional collaboration and service quality.

New York, New York, Us

In my role as Training Program Director at Citigroup, I led the design and implementation of training programs to strengthen the skills and knowledge of employees in corporate banking.Key Responsibilities:• Developed and implemented simulation games and case studies for the corporate banking training program.• Designed and delivered onboarding and specialized training for both new hires and mid-career professionals in transaction services and corporate banking products.• Conducted corporate training sessions tailored to specific client and business needs upon request.

Toronto, On, Ca

Since joining KPMG, I’ve been dedicated to delivering impactful system solutions for clients within the financial services sector. My role has allowed me to deepen my expertise in systems analysis, software development, and banking services.Key responsibility: ➼ Led feasibility studies and requirements gathering, ensuring that project objectives are clearly defined and aligned with client needs.➼ Spearheaded system development and analysis initiatives across mortgage loans, hire purchase, and treasury banking services.➼ Provided comprehensive implementation support to ensure successful project rollouts and seamless integrations.➼ Managed change control processes to maintain quality and adaptability throughout each project.➼ Collaborated closely with cross-functional teams and clients to design customized IT solutions for the banking and finance industry.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Physics