Amelia Coccaro Email and Phone Number
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A versatile professional with over a decade of experience, I have expertise in ticketing systems as a product developer. My background includes product development at a major provider of ticketing software and services for entertainment venues, performing arts organizations, and cultural institutions.As a customer support representative for ticketing companies, I have also gained detailed knowledge of the operations and requirements of box office management. I have advised and integrated ticketing systems and provided onsite training to diverse clients that have included the Tony Awards ℅ The Broadway League, the Blue Man Group, the United Nations Visitor Centre, the Brooklyn Botanic Garden, and numerous regional arts organizations and non-profits. In addition, I am experienced directly in box office management and arts administration as a board member, staffer, educator, and volunteer with non-profit performing arts organizations.
Guggenheim New York
View- Website:
- crotonacademy.org
- Employees:
- 5
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On-Call Theater TechnicianGuggenheim New YorkNew York, Ny, Us
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On-Call Theater TechnicianSolomon R. Guggenheim Museum Feb 2024 - PresentNew York, New York, United States
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Board MemberCroton Academy Of Arts Jan 2020 - PresentOversee policies and operations of the non-profit organization that sponsors performing arts programs for children, teens, and adults. Serve on the fundraising committee with a focus on alumni engagement. Responsible for ticketing platforms, promotion of productions and benefits, and other development initiatives. Designed and maintained the website and designed email templates. -
Box OfficeCroton Academy Of Arts Jan 2009 - PresentProcessed ticket orders via the Vendini TicketAgent POS and VBO Tickets Box Office system.
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Production Stage ManagerCroton Academy Of Arts Jan 2013 - Jan 2014Organized production calendar, and prompt book. Prepared and sent nightly rehearsal reports and production reports to staff.
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Ticketing ManagerRockefeller Productions Oct 2021 - Feb 2024New York City Metropolitan AreaOversees ticketing and sales reporting for all Rockefeller Productions Off-Broadway and regional productions shows including Winnie The Pooh: The New Musical Stage Adaptation, Sesame Street the Musical, The Very Hungry Caterpillar Show, and Pixar Putt (touring mini-golf).• Reports on and analyzes ticketing data and makes recommendations about optimizing ticket sales for the run of each production.• Creates all ticketing and discounting builds & sales documentation.• Acts as Box Office Manager for certain productions.
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Front Of House Manager / Asst. Operations ManagerWistar Productions / Superreal Jun 2021 - Oct 2021New York, United StatesResponsible for ensuring the safety of patrons during the immersive art experience at SuperReal. • Manage team of 20 Guest Relations Associates and coordinate bartenders. Manage the box office and handle the front of house.• Start and stop the technical elements of the show and coordinate show maintenance.• Handle opening/closing and financial reporting of box office and bar.
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Product ManagerAudienceview Dec 2019 - Jan 2021Led teams to implement updates, maintenance, and migrations of Vendini clients and software products to new platforms following the acquisition. • During Covid-19 pandemic, saved 5.2 million dollars in ticketing fee revenue by rapidly developing and releasing a new settlement process for canceled events.• As product owner of AudienceView Professional (formerly known as OvationTix) oversaw a team focused on integrating live streaming & TheaterMania and developing ticket scanning apps. • Ran the beta program for a new online sales platform focused on donations, memberships, and tickets. -
Business AnalystVendini (Now Audienceview) Feb 2019 - Dec 2019Greater New York City AreaPerformed industry research and collected customer feedback and usage data to support Product Managers with iterative releases of new products. Provided data insights to product managers.• Prioritized customer requests, bug reports, and support issues to recommend action items for technical teams.• Advocated for and helped design change to streamline e-commerce checkout flow that increased conversion by 4%.• Designed and implemented a process to uniformly prioritize bugs and feature requests using a modified RICE model. -
Product Support SpecialistVendini (Now Audienceview) Apr 2015 - Feb 2019Compiled customer requests and bug reports. User acceptance tested fixes and features. Created and maintained database of user communications. Also assumed the role of product manager to facilitate releases during time of staff cutbacks. Recommended emergency escalations of critical customer issues and coordinated the response from development, marketing, and operations teams. Notified clients through e-mail and phone of fixes and updates• Led requirements for major new feature such as improvements to the confirmation to enable mobile e-ticketing and HTML5 seating charts which were adopted by 99% of clients.• Assisted in the creation of a new process for filing bugs and feature requests using a custom integration with Salesforce. Trained internal teams on the process. • Acted as Product Manager to complete custom feature enhancements for the United Nations.• Managed an initiative to improve quality of user-experience by updating the behavior of the Price Scaling tool to include Packages and Season Ticket Renewals.
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Onboarding CoordinatorVendini (Now Audienceview) Sep 2015 - Jun 2016Supported new clients of Vendini with onboarding, training, and integration into operations of venues. Advocated for clients to respect ADA specifications in their venues. Affectionately dubbed "Empress of the Rails" for my work on seating charts for scenic train tours.
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Member Account ManagerVendini (Now Audienceview) Dec 2013 - Sep 2015Managed a portfolio of 400 accounts and provided support and training to The Tony Awards ℅ The Broadway League, Soho Playhouse, The Rose Ensemble, The United Nations Visitor Centre, The Brooklyn Botanic Garden, and other clients. Developed and delivered individual and group training programs for internal staff and clients, including in-person and remote presentations and webinars.• Wrote a 60-page ticketing guide for the United Nations.• Managed chargebacks for entire company. Wrote guides and processes for procuring evidence to challenge chargebacks.• Provided user acceptance testing for releases and bug fixes and on one occasion, stepped into a QA role during the release of 4 new ticketing features for a top client.• Selected to attend the Vendini Member Conference in Boston to provide in-depth training for top clients.
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Steward - Queen Of The NightLdv Hospitality Feb 2014 - Sep 2014Responsible for seating and ensuring the safety of patrons during the immersive performance at Queen of the Night. Assisted with the explorative nature of the performance. -
Summer Camp CounselorHudson Valley Shakespeare Festival, Inc. Jul 2012 - Aug 2013Cold Spring, Ny -
ChoreographerCroton Children'S Theatre Jun 2008 - Jul 2013Croton-On-Hudson, Ny
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Box Office ManagerMuhlenberg College Department Of Theatre And Dance Jan 2012 - May 2013• Oversaw sales, orders, and subscriptions within the box office using ProVenue Plus ticketing system. • Ensured that all tickets and order batches were printed and organized for event will call.• Conducted daily opening and closing operations, including balancing finances.• Monitored financial transactions specific to tickets sales, receipts, gifts, processes, and deposits.• Managed communications between general manager, house manager, and box office staff.• Resolved customer complaints using superior interpersonal communication skills.• Trained new staff on box office protocol and software. -
Box Office AssociateMuhlenberg College Department Of Theatre And Dance Sep 2009 - Jan 2012
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Improv InstructorCroton Academy Of Arts Jun 2009 - Jul 2010
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InternRoni-Sue'S Chocolates Mar 2009 - May 2009120 Essex Street, #11/12 Essex Street Market, Ny, Ny 10002
Amelia Coccaro Skills
Amelia Coccaro Education Details
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American Council Of The Blind'S Audio Description ProjectAudio Description Institute Training -
Media And Communications Major, Physics Minor
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Meteorology -
Croton Harmon High School
Frequently Asked Questions about Amelia Coccaro
What company does Amelia Coccaro work for?
Amelia Coccaro works for Guggenheim New York
What is Amelia Coccaro's role at the current company?
Amelia Coccaro's current role is On-Call Theater Technician.
What is Amelia Coccaro's email address?
Amelia Coccaro's email address is am****@****ini.com
What is Amelia Coccaro's direct phone number?
Amelia Coccaro's direct phone number is +191480*****
What schools did Amelia Coccaro attend?
Amelia Coccaro attended American Council Of The Blind's Audio Description Project, Muhlenberg College, The University Of Edinburgh, Croton Harmon High School.
What skills is Amelia Coccaro known for?
Amelia Coccaro has skills like Acting, Dance, Theatre, Musical Theatre, Fundraising.
Who are Amelia Coccaro's colleagues?
Amelia Coccaro's colleagues are Eric Glickman, Janice Paganelli, Sonia Barkat.
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