Amelia Earley Email & Phone Number

Meadowview, Va, Us

Meadowview, Va, Us

United States

United States

Cary, Nc

Cary, Nc

Cary, Nc

Senior Service Delivery Manager (July 2014-Present)• Processed $10 million in new revenue to-date.• Hire, supervise, train, and counsel service delivery staff. • Spearhead development of several new teams, to further evolve quality assurance, ensuring accurate ordering and billing to the client, before first invoice. • Manage account re-term and strategic increases for out-of-term accounts.• Oversee the project management and on-boarding of new Major Accounts and high revenue add-on projects; including MACD.• Executive level reporting of new and pending revenue; weekly and monthly.• Long standing member of the Sales Support Committee, participate in weekly strategic planning of new products, modification of existing product offerings, rate plans, and paperwork development. Order Assurance Manager (September 2010-July 2014)• Manage a team of order processing specialists. Focus on moving new sales opportunities from point-of-sale, through to provisioning and billing teams. Includes contract review, assessing customer requirements, complex data entry, ensuring compliance with company standards, processes and proceduresOrder Assurance Supervisor (January 2005-September 2010)• Spearheaded the development of the Order Assurance team.Senior Provisoner/Local Trainer (September 2002-January 2005)• Facilitated, established and managed the installation of a suite of telecom products, serving as single point-of-contact for end user. • Provided one-on-on and group training to the Local and Dedicated provisioning teams, performed error management resolution, created and provided reference materials.• Initiated DART, a round table team of inter-departmental staff level associates to discuss and gain understanding of each departments roles and how each team relates and interacts together. Focus on improved interdepartmental relations, cross training, and ways to motivate, encourage and recognize fellow team members.

Raleigh-Durham, North Carolina Area

• Provisionined Local Dedicated T1's, through test and turn-up. • Supported BTI's CLEC division, LEC Services.• Awarded MVP and ABC recognitions for going above and beyond the call.

Garner, North Carolina

• Connected fiber optic cable and punch down of CAT5 copper from wall to frame. • Assisted with cable pulls for installation of system networks. • Terminated and tested ST fiber connectors and RJ11 jacks to panel, throughout Wake and Durham county school systems.

Mcse Coursework, Not Certified

This organization closed doors with a few months left in my program. While I gained very valuable knowledge, I did not further pursue.

Business Administration