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Accomplished manager demonstrates consistent and proven record of results. Enthusiastic leader, motivating team builder with an analytical and investigative personality, easily navigates the ever evolving, fine detailed, high intensity, fast-paced environment of the telecommunications industry. Technically savvy with products and services across the telecommunications industry and data sciences. From analog and fiber at the backboard, to internet delivery methods using various internet protocol transmissions. Analog, Broadband, VoIP, MPLS, SD-WAN, VPN, IP Transit, BGP peer groups, Security monitoring, IPX – Network switch identification, and more.
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Project ManagerLumen TechnologiesMeadowview, Va, Us -
Project ManagerLumen Technologies May 2022 - PresentUnited States -
Data AnalystWarner Telecomm Jan 2022 - May 2022 -
UnemployedHome Dec 2021 - May 2022United States
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Manager, Voice Order - AmericasGtt Jan 2019 - Dec 2021Cary, Nc -
Order Assurance ManagerGtt Oct 2018 - Dec 2021Cary, Nc
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Senior Service Delivery ManagerAccess Point Sep 2002 - Oct 2018Cary, NcSenior Service Delivery Manager (July 2014-Present)• Processed $10 million in new revenue to-date.• Hire, supervise, train, and counsel service delivery staff. • Spearhead development of several new teams, to further evolve quality assurance, ensuring accurate ordering and billing to the client, before first invoice. • Manage account re-term and strategic increases for out-of-term accounts.• Oversee the project management and on-boarding of new Major Accounts and high revenue add-on projects; including MACD.• Executive level reporting of new and pending revenue; weekly and monthly.• Long standing member of the Sales Support Committee, participate in weekly strategic planning of new products, modification of existing product offerings, rate plans, and paperwork development. Order Assurance Manager (September 2010-July 2014)• Manage a team of order processing specialists. Focus on moving new sales opportunities from point-of-sale, through to provisioning and billing teams. Includes contract review, assessing customer requirements, complex data entry, ensuring compliance with company standards, processes and proceduresOrder Assurance Supervisor (January 2005-September 2010)• Spearheaded the development of the Order Assurance team.Senior Provisoner/Local Trainer (September 2002-January 2005)• Facilitated, established and managed the installation of a suite of telecom products, serving as single point-of-contact for end user. • Provided one-on-on and group training to the Local and Dedicated provisioning teams, performed error management resolution, created and provided reference materials.• Initiated DART, a round table team of inter-departmental staff level associates to discuss and gain understanding of each departments roles and how each team relates and interacts together. Focus on improved interdepartmental relations, cross training, and ways to motivate, encourage and recognize fellow team members.
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Dedicated ProvisionerBti Telecom Sep 1999 - Aug 2002Raleigh-Durham, North Carolina Area• Provisionined Local Dedicated T1's, through test and turn-up. • Supported BTI's CLEC division, LEC Services.• Awarded MVP and ABC recognitions for going above and beyond the call.
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Fiber Optic TechnicianOne Call Cable 1997 - 1999Garner, North Carolina• Connected fiber optic cable and punch down of CAT5 copper from wall to frame. • Assisted with cable pulls for installation of system networks. • Terminated and tested ST fiber connectors and RJ11 jacks to panel, throughout Wake and Durham county school systems.
Amelia Earley Skills
Amelia Earley Education Details
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TechtrainNot Certified -
Business Administration
Frequently Asked Questions about Amelia Earley
What company does Amelia Earley work for?
Amelia Earley works for Lumen Technologies
What is Amelia Earley's role at the current company?
Amelia Earley's current role is Project Manager.
What is Amelia Earley's email address?
Amelia Earley's email address is am****@****inc.com
What is Amelia Earley's direct phone number?
Amelia Earley's direct phone number is +127660*****
What schools did Amelia Earley attend?
Amelia Earley attended Techtrain, Wake Technical Community College.
What are some of Amelia Earley's interests?
Amelia Earley has interest in Children, Follow New Technologies, Collecting Glassware And China, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Hiking, Biking, Antiquing.
What skills is Amelia Earley known for?
Amelia Earley has skills like Tcp/ip, Dhcp, Dns, Troubleshooting, Telecommunications, Dsl, Pri, Isdn, Clec, Pots, Excel, Vizio.
Who are Amelia Earley's colleagues?
Amelia Earley's colleagues are Andrea Allen, Troy Taylor, Teri Oberender, Allyson Noel, Sandra Black, Theresa "teesie" Crebs, Manjunath Gunjetti.
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