Almost 18 year experience as an Operations Manager and Customer Experience in the transportation industry. Customer oriented, with deep knowledge of import and export process, anywhere in the world and via air, surface or road. Excellent selling management skills. Expert third party service provider contractor management. Ability to analyse and resolve problems as well as to achieve clients’ satisfaction while maximising relationship with suppliers.I am a happy, dynamic, analytical, meticulous and hard working person. Target and customer service oriented, motivated and with leadership capacity. Outstanding communication skills, both in English and Spanish. Internationally travelled, culturally sensitive. Excellent responsibility and common sense.I am actively seeking for a job in a company where I can provide my knowledge and experience as well as keep growing personal and profesionally in the long term. CV available on request: ameliagilalcaraz@gmail.comSpecialties: Totally committed to customer's satisfactionThorough Quality and Cost control Communication and Negotiation