Coordinate open enrollment support as needed Review and analyze dataTroubleshoot login for client portal Build employer dedication by seeing issues through to resolution and providing accurate, thorough and timely responses Input data information for enrollment for clients when the system is down. Put templates together for HSA, FSA Help reconcile invoices, as well as explain the breakdown of the invoice

Look over members complaints when they needed to make a complaint on a provider or facility.Review member or Providers appeals for a claim that was denied or a medical procedure that was denied Put together appeal packages

Assisting customers with their health insurance.Maintaining existing medical insurance accounts for customer that consisted of payment posting.Filing paperwork, making copies, and various transactions.

Receive phone calls to create organization phone accounts.Process payments for commissary, inmate debit, and phone account payments.Provide assistance with troubleshooting, as well as accurate information on the company.