• Built and maintained a profitable relationship with our largest advocacy vendor, which comprised over 30% of the total book of business with over 100,000 covered lives. • Helped guide the organization through a period of rapid growth and adoption of multiple software platforms. • Led a team of eight to support a book of business that held over 250 clients while working remote. • Translated data at new and potential client pitch meetings to effectively gain new business for us and our largest vendor. • Established company wide process on how to structure plans for clients who utilized our partner vendor.

• Maintained an exceptional working relationship with clients, third party administrators, and brokers by exceeding expectations in customer service. • Responded to hundreds of daily emails in a professional manner within 24 hours. • Completed roughly 30 new client implementations through understanding plan documents and effectively relaying plan set-up details to benefits configuration team. • Presented client reviews over pharmacy data to show plan performance and savings, and introduced any new program utilization potential to ensure customer renewal and expansion. • Used problem solving skills to identify any claims processing issues and promptly resolved them.

• Provided the greatest level of customer service and created a positive experience for each customer. • Completed customer transactions, updated customer information, initiated merchandise transfers between retail locations, and submitted custom orders. • Completed inventory cycle counts on a weekly and monthly basis and investigated discrepancies. • Audited accounting paperwork, then accurately filed them in accordance with company procedures.

• Oversaw the daily operational functions of the store. • Coached associates on client experience, productivity, and capture client opportunities. • Drove sales while managing client experience and effectively performing manger on duty responsibilities. • Utilized daily and monthly reports to make effective merchandising and sales decisions.

• Supervised and coached retail associates in providing efficient and friendly customer service. • Reviewed resumes and interviewed candidates for various store positions. • Merchandised the sales floor within company timeframe in accordance with corporate guidelines.