• Strategic Account Management consisting of relationship management with over 25 executive accounts• Consistent Quarterly Business Reviews with conversational discovery and consultative direction• Maintain and assist with all Enterrprise/Executive Accounts needs• Enterprise Business Development with a focus on:o Consistent planning with marketingo Client outreacho Webinar inviteso Post webinar follow upo Solution web demonstrationso Contracting

• Initiate, maintain and grow opportunities with prospects via phone, email, internal communication and coordination with Marketing • Demonstrate company and industry knowledge through discovery calls based on marketing campaigns and leads• Work directly with Marketing team to brainstorm potential campaign and lead opportunities• Maintained accurate records of all sales leads utilizing SalesForce.com

• Manage & Support five states Medicaid, Medicare, and private medical plans through data analysis• Analyze and validate complex data files for each plans data feed to ensure accuracy • Develop strategic initiatives to ensure each plan is in compliance with state regulations• Manage multiple projects concurrently across various business units both inside and outside the organization that require precise planning and execution to ensure federal deadlines are met• Serve as the… Show more • Manage & Support five states Medicaid, Medicare, and private medical plans through data analysis• Analyze and validate complex data files for each plans data feed to ensure accuracy • Develop strategic initiatives to ensure each plan is in compliance with state regulations• Manage multiple projects concurrently across various business units both inside and outside the organization that require precise planning and execution to ensure federal deadlines are met• Serve as the subject matter expert on the assigned function product to ensure operational performance• Manage the integration of an outside organization onto the Centene platform• Partner with Centene’s IT Department to ensure data from each plan is implemented properly• Created Excel template that is used by senior management across departments to help address and remediate plan issues Show less

● Relationship Manager for new physician practices and assisted with their onboarding process● Sold TriZetto products and services, tailored to the medical provider industry through various marketing efforts● Initiated, maintained and grew opportunities with prospects via phone, email, internal communication and coordination with Marketing● Made recommendations to prospects from various TriZetto solutions suited for client's business needs● Maintained accurate records of all… Show more ● Relationship Manager for new physician practices and assisted with their onboarding process● Sold TriZetto products and services, tailored to the medical provider industry through various marketing efforts● Initiated, maintained and grew opportunities with prospects via phone, email, internal communication and coordination with Marketing● Made recommendations to prospects from various TriZetto solutions suited for client's business needs● Maintained accurate records of all sales leads● Secured new revenue for TriZetto Provider Solutions through initiatives that crossed multiple department Show less

• Relationship Manager for over 62 preferred vendor accounts which covers over 13,000 physicians• Build strong relationships with key associates of our new and established preferred physicians• Partner with preferred vendor contacts to assist in diagnosing physician practice issues, providing resolution and delivering excellent verbal and written communication regarding issues and opportunities• Cross sell new products and services from the Trizetto Provider Solutions portfolio… Show more • Relationship Manager for over 62 preferred vendor accounts which covers over 13,000 physicians• Build strong relationships with key associates of our new and established preferred physicians• Partner with preferred vendor contacts to assist in diagnosing physician practice issues, providing resolution and delivering excellent verbal and written communication regarding issues and opportunities• Cross sell new products and services from the Trizetto Provider Solutions portfolio that assist the physician with simplifying their billing processes• Proactively provide monthly business reviews to identify practice inefficiencies and growth opportunities• Monthly face-to-face preferred vendor meetings to present overall physician practice reviews and go over key metrics and business drivers• Partner with sales team to acquire new physician practices for key vendors Show less

• Partnered with new physician practices to successfully onboard them into TriZetto Provider Solutions billing software• Reported enrollment and claim file results to physicians and worked with billing software vendors on any and all corrections to ensure accuracy• Worked with physician sites to assist with daily rejections and to ensure successful claims’ file transmissions• Proactively followed-up with physicians on their daily production reports to assist with lowering their… Show more • Partnered with new physician practices to successfully onboard them into TriZetto Provider Solutions billing software• Reported enrollment and claim file results to physicians and worked with billing software vendors on any and all corrections to ensure accuracy• Worked with physician sites to assist with daily rejections and to ensure successful claims’ file transmissions• Proactively followed-up with physicians on their daily production reports to assist with lowering their physician offices error rates Show less

• Answered all initial incoming calls in a timely manner and routed all calls appropriately• Directed calls that require additional support outside the scope of the customer service department to appropriate area within company• Took on additional responsibilities for working reports, projects, and other duties assigned by the Customer Service Supervisor• Responded to and logged all incoming customer service questions received via email, fax, or other alternative methods•… Show more • Answered all initial incoming calls in a timely manner and routed all calls appropriately• Directed calls that require additional support outside the scope of the customer service department to appropriate area within company• Took on additional responsibilities for working reports, projects, and other duties assigned by the Customer Service Supervisor• Responded to and logged all incoming customer service questions received via email, fax, or other alternative methods• Identified, researched, and resolved complex client issues and tasks in a timely manner• Promoted to Level II Customer Service Representative March 2013 Show less