Amelia Trovoada Email & Phone Number

Manchester, England, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

• Conducted formal investigations and disciplinary hearings, adhering to Amazon’s HR Policies.• Collaborated closely with support functions (L&D, IT, RME) to organize training and prompt issue resolutions during shifts.• Fostered a culture of safety, promoting safe practices and maintaining a positive work environment.• Addressed associate issues, queries, and supported development opportunities within the team.• Demonstrated flexibility by collaborating with various departments across the site.• Led a team of 50-100 associates, successfully reducing absence from 14.2% to 9.9% in 3 weeks.• Managed consumables for Ship Dock department, ensuring smooth operations across MAN2.• Analyzed Delivery Estimated Accuracy (DEA) data for insights into missed customer shipments.

Manchester Airport, England, United Kingdom

• Acquired diverse skills in the shipping department, including Problem Solving, Ship Auditor (MNR), Yard Marshal, and Ship Clerk.• Trained Area Managers from other European FCs, new team leads, and the current Area Manager.• Managed through 2 Peak seasons and 1 prime, contributing to successful outcomes.• Played a key role in the launch Team of MAN2, enabling progression, training, and knowledge sharing with new associates.• Assumed the role of Team Lead in November, contributing to MAN2's achievement of 413K.• Initiated Flow training in January 2018, enhancing skillset.• Conducted audits, managed TOT, ran shifts, and ensured SLA-compliant deliveries.

Lisbon Area, Portugal

• Acted as primary point of contact for customers, providing information and assistance regarding the transport system.• Managed station operations, including opening, closing, access controls, and supervision.• Handled sale and control of transport titles, managed cashflow, and supervised equipment.• Ensured station cleanliness, adhering to health and safety regulations.• Maintained necessary records, reports, and administrative support.

Second Year, Psychology

Psychology