Amelia Urbanski Email and Phone Number

Clinical OperationsPopulation Health Management

-Managed the daily business of the Intake Department, including managing 8 intake coordinators, ensuring efficient workflow through report analysis and providing training and guidance to direct and indirect staff members-Provided oversight and management to daily/weekly schedules for 70+ clinicians, as well as daily/weekly schedules for 8 direct reports-Collaborated and advised on financial management, case management, and operation procedures with departments organization-wide, including the Operations Management, Clinical, and Billing Teams-Project-managed the implementation of telehealth for 70+ clinicians and administrators during the COVID-19 pandemic to ensure uninterrupted essential operations-Led a team of intake coordinators through the practice-wide integration project of a new EMR system while ensuring continuity of daily business operations

-Engaged with prospective clients seeking access to behavioral health services-Guided clients from initial intake call through the first scheduled appointment with a clinician (for varying services including therapy, psychiatry, and testing)-Coordinated information exchange between health insurance providers and clients

-Led prospective residents through the leasing process, providing tours and information about the residence, creating leasing agreements, and maintaining physical files for all new residents-Provided exceptional communications and customer service to current residents and prospective residents through prompt problem resolution-Modeled company standards and assisted in numerous functions, including customer service, maintenance, marketing, and record keeping