Responsible for management, oversight, and development of the Epic Training Project Team. Management of the entire training team to ensure appropriate training is delivered to end users in a timely manner, Development of all training material and determination of specialized and role-based/generic training requirements, Development of a certification or assessment program for the different system users and their requirements. Development of the overall training schedule. Scheduling the appropriate level of training for each user. Securing and scheduling training facilities. Ensuring that all users who need to be trained on the system are trained prior to gaining access to the production system. Development of an ongoing training program for after go-live..

Oversees the daily operations of a primary care site focusing on physician and staff relationships, customer service, and financial management. Effectively coordinates the clinic operations by coordinating administrative policies, physician preferences, and patient needs. Provides leadership, direction, and guidance to office staff for whom he/she is responsible, manage billing and collection for the physicians.

Responsible for overseeing all aspects of the Business Office including billing, collections, customer service, cash posting and payroll. Evaluates staff performance and monitors productivity.Review the AR Logs on a weekly basis. Distribute spreadsheets to the collectors for follow up. Identify problems/issues specific to payers and initiate action to resolve the problems. Review accounts > 30 days and identify and resolve reasons for non-payment. Work closely with the CFO regarding trends/issues in the A/R. Schedule monthly meetings with the staff including an agenda and sign in sheet. Attend Case Management, Medical Records and Registration meetings. Complete job evaluations timely. Completes A/R spreadsheets timely for the Facility CFO. Performs other duties as assigned.

Manages billing, collections, cash posting, registration and information desk. Ensures accuracy of claims filed, and continuously strives to improve cash collections. Work with Patient Financial Service Director and CFO to ensure accounts are worked in timely manner.Effectively supervises the day to day operations of the billing department and follow up department. Responsibilities include the complete and timely preparation, billing, collection, and follow up of all government, commercial, third party, self-pay, and all other assigned payor accounts. Primary responsibilities include: billing all assigned accounts, utilizing the regulatory guidelines set forth by payors, review and follow up for rebilling of all denied claims and patient responsibility (self pay) balances to ensure maximum reimbursement, responsible for the transfer to private pay of all co-payments/charges/balances deemed patient responsibility and ensures invoices are generated and mailed to patients, submits adjustments to patient accounts when needed, filing, updating and maintenance of correspondence and billing information required in patient billing files, updates and maintains regulatory and procedure manuals as issued by payor, facilitates all denial appeals and follows up on as needed, acts as back up for registration supervisor as needed, works all daily reports to ensure accuracy and correctness of all accounts, helps hire, train, motivate and retain staff members, performs counseling as needed, performs evaluations as needed. Performs all other duties as required or assigned by supervisor. Supports Administration in a positive and professional attitude at all times.

Supervise the day to day operations of all patient access areas including outpatient, emergency room, surgery and inpatient, as well as the information desk/PBX and centralize scheduling. I was also trained by the business office director to serve as patient accounts supervisor, which involves being responsible for all billing and collection, as well fostering great customer services. Help solicit, hire and train all patient access employees and ensure the policies and procedures for all the department and institution and current and abided by. Educate staff on HIPPA, EMTALA and all department policies and procedures.

Manager outpatient scheduling for therapy department.Performed pre-service verification of insurance benefits to ensure payment to hospital. Reviewed charts and processed charges applicable to services. Collected all amount due for the hospital at the time for service .Evaluate physician's orders and schedule services accordingly for best time management of staff. Reported and reviewed departmental staffing statistics and payroll. Helped facilitate the departmental budget. Hired, trained and supervised clerical staff. Core team member for Meditech for the therapy department.