- Meeting face-to-face with customers to answer their queries and assist them with BMSDC online forms such as making a claim, and council tax reduction.- Answering queries as a first point of call on the 'General Enquiries' line including elections, anti-social behaviour reports and homeless call back forms.- Answering queries for the 'Money Matters' Line including Council Tax and Benefits.- Writing and constructing emails in order to send to the public to help with queries.-… Show more - Meeting face-to-face with customers to answer their queries and assist them with BMSDC online forms such as making a claim, and council tax reduction.- Answering queries as a first point of call on the 'General Enquiries' line including elections, anti-social behaviour reports and homeless call back forms.- Answering queries for the 'Money Matters' Line including Council Tax and Benefits.- Writing and constructing emails in order to send to the public to help with queries.- Reporting and triaging complaints sent from the public to ensure customers have responses as soon as possible.- Scanning, posting and printing admin documents in order for customers to recieve updates regarding their council tax or car park appeals etc. Show less

Within my University Degree I have had experience using a range of skills which are used within the industry: DING Changemaker event for local non-profit charities, Running a new campaign in a local company/charities social media 'KidsAid', Networking events demonstrating my knowledge within the industry and talking to industry professional and running the universities 'Adstudents' Instagram, Twitter, Facebook and Blog. I am looking to widen my experience and show my knowledge in the industry.

Filming and editing videos to go onto The University of Northampton social media channels around university themes such as ‘graduation and goals’ and ‘tips on revising’

At the Crown, I had a number of job roles including: Waitress, Bartender and Potwash. Within these roles, I was able to communicate and talk to customers within a fast-moving atmosphere demonstrating my efficiency and ability to work in a team whilst ensuring customers are satisfied. Within this job, I gained Level 2 Food and Hygience, and barista experience.

Within Girl Guiding I was responsible for a large group of people and doing regular activities to ensure they are kept entertained and happy, when meeting new people. I also helped the girls learn the girl guide promise and listen to their worries and troubles to help boost confidence and independence outside of the group. As a girl guide leader I lead the parade for our division in the Baden Powell March.

HOPS enables parents and carers rest-bite care; and it enables children and young people with disabilities and additional needs access quality activities tailored to meet their need. Within this role, I had to take responsibility and care for a child with a special need and ensure they are kept safe and happy within the environment, whilst also preparing snacks and games to ensure all the children had fun together.

With Sue Ryder, I volunteered at several events within the home including charity events. The main event I volunteered and contributed in was 'The Suffolk Show' involving talking to customers and raising awareness of the charity and what it has to offer.