• Handle donor correspondences (i.e., voicemails and emails). • Record phone donations and deliver the appropriate forms to the Data Processing Center for processing. • Provide instruction to callers on how to donate by mail or online. • Research and solve donor(s) issues. • Provide information to units, members, donors and prospective members/donors on current programs. • Follow up on rejected credit card transactions and credit cards that are about to expire. • Outreach to donors on fundraising matters and demographic information as required. Complete short-term assignments. • Maintain and update Salesforce database as necessary.

• Assist the associate director of digital marketing with the migration of over 1700 files • Implement the movement of data from Luminate to Salesforce Cloud• Build and tag webpages in Salesforce and download all files to source folders in Dropbox

• Interfaced with Hadassah members, volunteers, and associates• Fulfilled receipt requests, updated records, & responded to Membership and Donor Services inquiries• Utilized ZenDesk, Dextr, and ClearView software systems

Reservations Supervisor* Delegated tasks to 17 reservationists and delivery associates* Enforced rules, handled complaints, monitored incoming calls for 9 restaurants with high profile clientele* Provided guidance and motivated employees, encouraged group cohesiveness* Worked as a reservationist alongside subordinates (see responsibilities below) Part-Time Reservationist (December 2013-April 2016)• Provided phone coverage all 10 of the company's restaurants and for the FHG mainline• Processed reservations using OpenTable and SevenRooms Software• Processed delivery orders over the phone as well as through the Seamless/Grubhub, Uber Eats, Door Dash, Caviar, Slice, and Relay platforms. Input orders through Micros, R-Power, Patron Path, and Order Mark POS systems• Accommodated guest Inquiries and complaints, and confirm reservations• Processed pre-pay forms, special requests, receipt requests, delivery and pick-up orders, and Hilton Club in-room dining orders• Worked as a hostess, Coat Check, or Delivery Person on an as-needed basisTemporary Banquets Coordinator / Assistant to The Executive Vice President(Apr 2016 – Oct 2016) • Managed calendars and scheduled meetings for the VP, Director of Operations, and Banquets Staff• Calculated weekly banquet revenue, covers, and food costs• Managed hiring process for salaried positions, acted as point person for recruiters and candidates• Covered for the assistant to the President / Founder of the company when required

Library Duties:• Singlehandedly manage the school-wide collection of over 5200 books• For Incoming Book orders:- Input each copy into our library data system- Research and calculate Lexile reading level for each book- Create, print, and distribute labels for each book- Distribute copies to each advisory based on individual library needs • Develop Accelerated Reading quizzes, calculate ATOS reading levels, and update inventory to reflect additions• Manage ad hoc requests for specific books, genres, and Lexile levels• Intake and distribute grade-wide class novels• Restore damaged books and labels Additional Operations Duties:• Take daily inventory of classroom supplies and replenish as needed• Serve as a bathroom/hall monitor on a bi-weekly basis• Manage overload of operations requests and direct teacher operational support• Sole faculty advisor of the Valence Pride Club: plan and execute activities and projects for weekly club meetings

* Assist on-site leaders with arrival and dismissal of students* Enforce Covid-19 safety protocols * Monitor students class behavior using GoGuardian* Supervise student meals* Participate in School-wide clubs and initiatives * Administrative tasks such as confirming attendance, doing inventory for the library, and organizing supplies

* Assisted producers with preparing for and running auditions, rehearsals, and Second City performances* Responsible for contract execution, financial compliance, and maintaining calendars* Developed content for the touring company website (WordPress), pitched social media & marketing ideas, updated databases * Transcribed shows and managed scripts * Worked FOH for Second City's hit show She The People where I set up the lobby, promoted the show, handed out merchandise, ran the photo booth, assisted ushers and box office associates, and answered guest inquiries. Very important "test photos" for the photobooth included below.

• Oversaw, negotiated, marketed, and managed foreign licenses, permissions, and subsidiary rights deals, including audio and serial sales on behalf of extensive client list• Responsible for all finances (Kept track of and paid office bills, royalties, rights income, and author payments, using QuickBooks software.) • Responsible for all administrative duties including answering phones, ordering supplies, mailing, filing, updating and managing the website, and being the contact person for all clients. • Read and evaluated manuscripts, proposals, and generated reader's reports

Collaborated with college-level students in 50 minutes sessions on all phases of the writing process.

• Assisted customers with inquiries, locating products, and book recommendations• Facilitated returns and exchanges• Managed cash registers and promoted membership sales • Placed books on hold or ordered books from the warehouse when not in stock• Supported Merchandising Managers with inventory and floor resets

• Assistant to the Executive Vice President and a #1 Best-Selling Children’s Book Agent• Read queries, evaluated manuscripts, and prepared submission packets• Tracked contracts through their various stages• Tracked and processed royalty statements, advances, other checks, and generated expense reports• Kept detailed schedules and up-to-date records of all projects• Maintained agents’ calendars, coordinated travel itineraries, and performed other administrative tasks• Worked with the foreign rights, E-Books, audio, accounting, and publicity departments

• Cartoon-based E-Book Publishing Company• Read and evaluated manuscripts on submission and for publication• Managed the Twitter, Tumblr, Facebook, Instagram, Pinterest, and Goodreads pages• Conducted market research for children’s publishing and cartoon industries

• Copyedited and uploaded website and Tumblr content• Created and designed slideshow displays and video thumbnails• Performed receptionist duties and assisted with administrative tasks• Conducted marketing research, idea generation, and outreach• (Box Office duties, Ushering, On-Call Bartending)

• Responsible for cross-promotions for DRTM and DR2 Kids• Administered industry and marketing research• Managed social media accounts and maintained venue listings• Copywriter for interactive platforms, print, and promotions

• Blog Director: Responsible for creating content and hiring contributors• Managed accounts and produced content for Twitter, Facebook, and Foursquare• Represented company at industry events

• Organized and facilitated contests and giveaways• Optimized, edited, and prepared content for syndication• Managed Facebook and Twitter for several Babble channels

(also interned winter 2010-2011) • Oversaw press releases / announcements for shows & events• Created and updated event listings• Contributed content for print magazine and “Upstaged” blog• Fact-checked articles in the Features section