Amelia C. Email & Phone Number

Kirkland, Wa, Us

- Provide Link2Feed technical support including assisting agencies transition to other client intake software- Work with Link2Feed to close out software contract

- Initiated a statewide rollout of the Rejected Loads Recover Network to divert 300,000 pounds of food from landfills- Developed and implemented Standard Operating Procedures, Donation Guidelines, and a centralized database- Collaborated with food banks and redistribution organizations on developing programs related to food waste reduction and food sourcing - Speaker at 2024 Solid Waste Association of North America (SWANA) Northwest Regional Symposium- Continued oversight of the Hunger Relief Insights Project

Seattle, Wa

- Created a project plan that outlined the resources required to roll out client intake software, Link2Feed, to 300 hunger relief agencies across Washington- Directed the onboarding of over 60 sites onto Link2Feed, serving as the main contact providing training and support, resolving inquiries, and actively communicating to keep users informed on updates and best practices- Established and maintained relationships with over 30 key stakeholders- Managed grant processes, including applications and reports, tracking funding up to $275,000, and approving program-related expenses

Seattle, Wa

- Served as the main point of contact for retail donors, as well as partner agencies, across eight Western Washington counties- Scheduled, conducted, and tracked a variety of training opportunities for donors and agency partners, ensuring all parties understood the program and procedures and had access to the latest materials- Collaborated with the Grocery Rescue Team to update a variety of resource materials including manuals, pickup schedule templates, donor packets, and FAQs- Contributed to the planning and provided day of support at the 2019 Partner Agency Conference

- Offered information and fielded questions about transportation options and services available to Amazon employees, through email, New Hire Orientations, campus events, and weekly pop-up tables- Liaised between employees, transportation vendors, and outside agencies- Created daily processes and wrote corresponding standard operating procedures- Managed tabling schedule for four-person Transportation Team- Documented, tracked, and followed up on feedback from employees regarding shuttle programs- Ran invoice reconciliation and quarterly audit of the Guaranteed Ride Home Taxi Voucher Program

Seattle, Wa

- Delivered exceptional, professional customer service to Amazonians, clients, contractors, and visitors by phone, email, or in person, helping to resolve any escalations- Facilitated registration and check-in for large events, with hundreds of attendees, at Amazon’s Meeting Center

Seattle, Wa

- Provided high levels of customer service to guests during check-in, check-out, and during their stay- Supervised, trained, and coached Front Desk Agents on hospitality software and standard operating procedures- Created weekly schedules for 12 front office staff- Accepted and receipted payments while compiling and reconciling daily totals for cash, check, and credit card transactions

San Francisco Bay Area

- Provided quality guest services that included registration, check out, and concierge services.