Amelia Collier Email & Phone Number

Deakin, ACT, AU

Australia

Sydney, Australia

As the Training Manager, I am responsible for the design and delivery of training delivered to Esker client users Design and management of solution-specific training collateral (presentations, demonstration scripts, work instructions) Delivery of training to identified user groups Design of a hybrid training delivery model using face-to-face, online.

Sydney, Australia

As the Customer Experience Manager, I was responsible for designing, implementing and operationalising a CX programme that sees Esker AU partnering with our clients to ensure their success with the solution. Responsible for designing the Esker Australia Customer Success programme – this Programme was designed to be replicable (scaled) across the client.

Sydney, Australia

I undertook the project management of client solution implementations, with a focus on Accounts Payable and Order Management Responsible for managing multiple, concurrent projects across solutions, including project planning, user training, facilitator for UAT activities, and management of Go Live and Hypercare (post-Go Live) activities and support.

Sydney, Australia

I was responsible for the implementation of the Autotask software within the existing business. In this position, I created and delivered role-specific training (with supporting documentation), and led discussions around the best practice approach to business process and practice with the implementation of the new software, and SOPs

Brisbane, Australia

In this role, I was responsible for optimising their Autotask system, with a strong focus on Professional Services and Project Management. I worked with the Director to ensure appropriate change management and coaching techniques were being used with clients, to ensure high level service delivery.

Sydney

The core element of my role at Autotask was the provision of high level customer support during our clients' implementation of the Autotask software. To this end, I was responsible for providing detailed training in usage of the Autotask software, and leading the discussion as to how this software could best be integrated into existing business process'.

Sydney, Australia

My position with UnitingCare Aging NSW/ACT was an exciting role that saw me part of the team tasked with implementing a state- wide, integrated, client and employee management system. I led the roll-out of mobile devices, and associated configs and apps, that are the business-wide tool for accessing and working within this new system.This role saw me.

Eastern Sydney

Building on my experience gained at WentWest, I moved to the SESLHD to manage the Consumer Registration Officers (CROs) as they were deployed across hospital campus' in ESML's remit.I was responsible for implementing the strategy for generating high levels of consumer engagement with and enrolment in the NeHR. This strategy included regular liaison with.

Western Sydney

My role with WentWest was to manage the day-to-day activities of the Consumer Registration Assistants (CRAs) as they achieved the PCeHR enrollment targets across the WSLHD hospitals and healthcare organisations.I was responsible for designing an appropriate strategy for generating high levels of consumer engagement with and enrollment in the PCeHR. This.

Health Directorate

In the role of PCeHR Implementation Test Lead, I designed all internal testing undertaken by the ACT Government HD required by NeHTA for the ACT HD to become the first jurisdiction in Australia to implement the use of the PCeHR throughout its public health network.The internal testing undertaken required front-end testing designed to manage the Production.

Health Directorate

As part of the Patient Administration System (PAS) intergration test team, I performed the internal testing undertaken by the ACT Government HD necessary to implement a single PAS across the public hospital network. I worked closely with the test team to see this single PAS implemented in a timely and efficient fashion.My role as a tester for this project.

Health Directorate

In my position as a Data Quality Officer, it was my responsibility to manage, analyse, link and remediate patient data across the HD's registration systems. This position demonstrates my skills in working with a master database.This role required extensive data matching and data cleansing process', both automated and manual. In addition to my core data.

The Australian War Memorial, Canberra

I provided customer service to the varied visitor groups who came to the AWM. This required me to present information as to the Memorial's purpose, function, and collections in a way that was meaningful to the different visitor groups

Bachelor Of Arts (Hons.), Modern History/Political Science

Hsc