Amelia Dharma Email & Phone Number

- Facilitate/participate in the definition of department SOPs, missions, goals, tasks, and resource requirements- Develop/ Contribute to the departmental onboarding process for resources- Apply department SOPs & and project methodology internally to the team and ensure it is being followed actively by the team- Work closely with the ERP HOD to identify resource needs and mitigate the effects of resource constraints- Develop and maintain strong relationships with business partners and customers to maximize ERP value. - Facilitate/Participate in the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas- Work closely with other Team Leads (Delivery and technical) to maintain the Service Request Queue, ensuring proper prioritization and resourcing- Monitor the balance between actual work and leadership responsibilities and plan it effectively

- Directs the project according to resource requirements, schedules, and budgets- Facilitates issue resolution and keeps the project moving within defined plan parameters- Keeps the project plan current and communicates with upper management - Provides strategic advice and consultation on the design and implementation of effective business - processes.- Makes alterations when necessary to meet the client’s expectation- Timely communication of project status to both clients and executive management- Works closely with the sales team on proposals and pitches for business- Attends meetings with business development managers and acts as a technical expert- Put together business cases for the sales teams to support their proposals

- Analyze business procedures and determine the appropriate modifications to be applied to the system- Help in the development of specifications, configure the system, develop and install modifications- Provide implementation services to meet customer's business requirements- Communicates regularly with the project manager on the status of the work in progress- Respond to customer calls and provides immediate assistance for urgent requests- If a problem is related to a faulty product, communicate with the technical support team, make a requisition, and ensure the necessary follow-up- Provide Business Document Requirement document and timeline before implementation- Provide training to users during the implementation phase- Participate in presales activities by configuring the demonstration environments to serve during presentations to potential clients

Greater Jakarta Area, Indonesia

- Analyzed business procedures and determined the appropriate modifications to be applied to the system- Helped in the development of specifications, configured the system, developed and installed modifications- Communicated regularly with the project manager on the status of the work in progress- Responded to customer calls and provides immediate assistance for urgent requests- If a problem was related to a faulty product, communicated with the technical support team, made a requisition, and ensured the necessary follow-up- Provided training to users during the implementation phase- Developed an action plan according to the customers’ specifications and their roles- Participated in sales activities by configuring the demonstration environments that serve during presentations to potential clients- Developed specific functions as required and modifies data according to the industry- Did some presentation for Customer - Acquiree knowledge of the market through communication with potential and current customers as well as documentation

Jakarta

- Product Design, researching similar products and developing ideas and make the product visually attractive to the target- Marketing Design, meeting marketing teams to discuss the design brief and making presentations to potential clients in order to win new contracts- Web Maintenance, make sure all design and news in the website is up to date for Customer- User Training, train other employee to adopt with the new system using web application which running in the company- Event Co.coordinator, help the marketing team to make sure the event is running well and gain positive things from audience- Data Analyze, as a co. programmer to clean the data on database before processing

Master'S Degree, Management - Finance, 3,82

Bachelor'S Degree, Information System - Erp, 3.41