• Manage the delivery of Aston University’s Level 6 and 7 Professional Engineering apprenticeships to apprentices, employers, and internal staff (end-to-end process).• Liaise, respond to enquiries, provide advice and guidance, interpret, and communicate apprenticeship funding rules to a range of stakeholders.• Engage in business development forging relationships with employers, promoting and advertising the university’s portfolio of degree apprenticeships.• Monitor the quality delivered to stakeholders and conduct progress review meetings with stakeholders.• Ensure compliance for all legislative changes regarding funding rules.• Support and promote the work of the apprenticeship team.

- Supported the programme lead and co-ordinated activities and events designed to improve retention, engagement and aspirations.- Liaised with a range of staff and students to implement, support and advise on Graduate+ activities linked to both module and extra-curricular requirements.- Liaised with external organisations to support the Graduate+ programme. - Managed the social media communications for the team. - Delivered induction sessions, presentations, workshops and 1:1 tutorial sessions with students.

CMDA Apprenticeship Worked at Birmingham City University as a Student Recruitment Assistant Degree: Business Management- Supported BCU’s Widening Participation agenda.- Organised, hosted events, delivered presentations and facilitated workshops. - Collaborated and maintained relationships with school and college partnerships.- Aimhigher Plus Progression ambassador - mentored disadvantaged and under-represented groups of learners.- Managed and coordinated the Literacy Tutoring Scheme (managed student ambassadors).- Dealt with general enquires from prospective students, key stakeholder groups, ensuring a customer-focussed approach. - Supported University Open Days, Taster Days and Clearing

- Provided a front-line service to customers, staff and students regarding college courses, admissions, student finance, enrolment, learning resources and general services - Contributed to the development of the service and the student journey. - Supported and acted as an Enrolment Coordinator within peak recruitment and enrolment.- Delivered training sessions to staff on software (Unit-E), created procedure documents (‘how to guides’) and updated policies for the directorate. - Produced proposals for development plans for software to increase service efficiency. - Mentored new staff members.

- Provided a front line service within the libraries and learning resource centres.- Delivered library student inductions and supported students using learning technologies such as Moodle.- Assisted students in their research skills, enabling them to locate and retrieve information (paper based and electronic). - Provided general IT support and instruction in the use of equipment and software, also undertaking initial problem solving of IT hardware. - Experienced in specialist library software such as Heritage, MYPC and PaperCut.- Subject liaison for Medical and Higher Education.- Completed and passed Business Administration apprenticeship